How to delete Support Groups assigned to other sites
Hi, Recently I was merging two support groups into one using a query provided by one of the ME technicians, and I have noticed that on our system we have plenty of unused support groups. We have about...
View ArticleRe : Bizarre Solutions Search Results
Trying this, but something is wrong. That path you give is where I run the backupdata.bat and updatemanager.bat from, excepting we have it installed on E: instead of C:. But when I try to run the...
View ArticleSending Email
I can send email to users inside our domain but I cannot send email outside of our domain so email to xxx@mydomain.com works but email to xxx@gmail.com fails I get an error EmailFailed to send invalid...
View ArticleRe : SLA Bug in Service Desk Catalog
I requested the same feature regarding having SLAs for Service Requests work the same as SLAs for Incidents a year or two ago. When adding a new customer/account, it is VERY tedious and error prone to...
View ArticleService Categories
I have problem in service Categories list, that when I add service it’s not appears, and when I try to add again it’s told me that the service already exist ,and it’s not appears in the list ,and in...
View ArticleRe : SPAM in SDP+
Did you enable the option Disable new request creation through email under Admin-->Mail server settings Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of...
View ArticleRe : Service Categories
May I get some screen shots of this issue. Also recreate this issue and send me the support file from Support tab. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleServiceDesk PLus is not starting
Dear,I did an update of the SDP on 08/01/2015. On 12/01/2015 around 23:00 SDP stopted working. After reboot of the server it still not starting. If I try to run 'run.bat' in a dos-box I get this...
View ArticleRe : ServiceDesk PLus is not starting
Please send your contact details to support@servicedeskplus.com to work on this issue along with the forum link. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleRe : Paste a picture into request body from clipboard
Hi, I want to add a new problem since December 28th because it seems that a certificate has expired. When your try to paste a picture it says that a certificate has expired. This is the message (in...
View ArticleRe : SPAM in SDP+
We have the issue in SPAM filter with Sender Does not contain parameter with multiple values. This is yet to be fixed. However we can given you database query to fix the issue. Please send your contact...
View ArticleRe : SPAM in SDP+
ok, as for me, query will be good.you can send it to my email albert(at)sayapov.net thx
View ArticleRe : Sending Email
Stan, Please check the relay configuration of the Mail Server. Is it a group email address, if any one of the emails added to distributed list is invalid there could be an error message while sending...
View ArticleRe : How to delete Support Groups assigned to other sites
Mario, Apologies, here we have several tables from which entries should be removed to delete groups. Hence it is not advisable to bulk delete it through the database. Jai Anand KSDP Support -...
View ArticleFetching email
Hi All, I setup mail fetching and it seemed to be working. It connected to our server with no errors and I was getting old emails that were supposedly tied to that email address. Now it is not...
View ArticleRe : Paste a picture into request body from clipboard
Certification expiry error that appears while pasting the content is an issue. We will be fixing this issue in one of the hotfxes over 9.0 Thanks & Regards, Priya Kumar SDP Support - FAQ...
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Re : Service Categories
see the first picture the normal service category ,and we delete some services, and still appears in some users as the second picture.
View ArticleRe : ManageEngine ServiceDesk does not started
Hi, I've got the same problem when I try to change the DB to MySQL. The connection test in the changeDBServer.bat is ok, anyway i get this warning: WARNING : Base table or view not found, message from...
View ArticleRe : Fetching email
Go to Admin-->Mail server settings-->Stop fetching and Save the settings. Start fetching. Check whether the mails are fetched. If not generate the Support file from Support tab. Send me the...
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