I requested the same feature regarding having SLAs for Service Requests
work the same as SLAs for Incidents a year or two ago. When adding a new
customer/account, it is VERY tedious and error prone to get all of the
SLAs and escalations configured for Service Requests. It sounds like a
lot of your Service Desk Plus customers want and expect it to work this
way. I hope this fix/improvement makes it onto your development list
soon. Thanks.
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