Re : Possibility of rationing
Can we somehow introduce a rule execution time and link it to a directory service.
View ArticleRe : Possibility of rationing
For example, the replacement computer service moving equipment. We need to note in some way that the replacement of the PC must be made for 1 hour. How this can be done in the context of the task?
View ArticleRe : Dameware and ServiceDesk Plus
Hi samaneh604 , Please send your contact details to support@servicedeskplus.com, in your email mention the request id 7170587 for our reference. Prem MServiceDesk Plus Support
View ArticleRequest Searches Passed a Certain Date
It seems that any searches we try to do for our Requests will not return results that are after Nov 18. You can locate the tickets when viewing "All Requests", but the search function will not return...
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Re : Possibility of rationing
Use this feature Id SDF-58602 as a reference to this case. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleUpdate a ticket by email from the requester
Replies to a ticket notification from the user aren't updating our tickets - just creating new ones instead that we have to merge! They're straightforward replies with the ticket number in, with two...
View ArticleUpdate a ticket by email from the requester
Ok, this is weird. We've just started using servicedesk and like the power of it, but it's behaving strangely. If a requester replies to a ticket notification, instead of updating the ticket, it...
View ArticleRe : The time elapsed analysis not work in Chrome
Refer to the instructions given below: Clear the browser cookies and cache once in the browser. Stop Servicedesk Service Rename the Extracted Folder under SDP-home/application Restart the application...
View ArticleRe : Request Searches Passed a Certain Date
Hi Joel, Refer to the instructions given below: Stop Servicedesk Execute ReindexData.bat from SDP-home/bin cmd> SDP-home/bin>reindexData.bat Allmodule Start the application and search the...
View ArticleRe : Trouble getting started with the API - C# .NET
Hi Matt, I request you to kindly recreate the issue and once you see the error, generate support file from the support tab and send it to support@servicedeskplus.com Kindly mention this forum post on...
View ArticleRe : Trouble getting started with the API - C# .NET
I am only interested in solving this problem on a public forum, I will not take it to a support system. Thank you for offering to help, though.
View ArticleRe : Update a ticket by email from the requester
Hi Tom, When a request is created in Servicedesk, the notification that goes to requester will have the request id in its subject such as ##Requestid##, please check and let me know whether the...
View ArticleEmail is not picking up from mailbox
Hi Support, I'm having an issue picking up mail from the Exchange mailbox. I've emailed you the log files this morning. When I stop the mail fetching and then press save I see the error: "Could not...
View ArticleRe : Email is not picking up from mailbox
Hi support, have you had a chance to look at the log files? Thanks!
View ArticleRe : Email is not picking up from mailbox
Hi, Please send your contact details to support@servicedeskplus.com along with this forum link to work on this case. Also generate the Support file from Support tab and send it in the email. Thanks...
View ArticleRe : Update a ticket by email from the requester
Not to hijack your thread but alternatively I'd like to be able to have the ability to reply to the requester from the email notification that I get instead of having to be logged in to Service Desk...
View ArticleRe : Email is not picking up from mailbox
Hi guys, I'll forward the emails through again now - thanks. Regards
View ArticleOne of my sites cannot use ServiceDesk Plus
Internet Explorer shows Internal Error: Missing Template ERR_CONNECT_FAIL when you go to the URL. No login screen, nothing. Just the error. Any ideas? My other sites are working fine and can login...
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