I am no longer getting that "The system cannot find the path
specified." error, and it seems to run through the whole process.
But it doesn't seem to have actually fixed the problem of bad
solution searches. In fact, it might have made the situation worse.
I've attached a screenshot of the output of the reIndexData process
so hopefully you can glean something. But now, I get even fewer results
when I search on something as a non-technician.
Anyway, here's what I did. In reIndexData.bat, I set line 13, where it previously said:
set JAVA=%JAVA_HOME%\bin\java
I set it to
E:\ManageEngine\ServiceDesk\jre\bin\java
which is where the appropriate java install seems to be. It's Java SE 6 U45, version 6.0.450.6.
On lines 17-18, it says:
:SET_DEF_JAVA
set JAVA=java
but I assume that's some sort of subroutine that isn't executed.
When I run the command in the E:\ManageEngine\ServiceDesk\bin directory:
reIndexData.bat Solutions
It runs and puts out a whole bunch of stuff (I still have "@echo off" removed). I can see it setting a bunch of values but I'm still not sure they are right. There is in the setcommonenv.bat file a line that says,"Please ensure that HOME_DIR environment variable to the absolute location of the product home" and I'm not sure that it is. In this file it says
set HOME_DIR=.\..
I think this should also be set to something like E:\ManageEngine\ServiceDesk (\bin?)
There is apparently a warning about AUTO_QUOTE_IDENTIFIER not being supports and a "Severe Error" at some point with the DBServer, but it doesn't seem to have stopped the process.
Hopefully this is useful info. I will be contacting you about getting remote access.
Anyway, here's what I did. In reIndexData.bat, I set line 13, where it previously said:
set JAVA=%JAVA_HOME%\bin\java
I set it to
E:\ManageEngine\ServiceDesk\jre\bin\java
which is where the appropriate java install seems to be. It's Java SE 6 U45, version 6.0.450.6.
On lines 17-18, it says:
:SET_DEF_JAVA
set JAVA=java
but I assume that's some sort of subroutine that isn't executed.
When I run the command in the E:\ManageEngine\ServiceDesk\bin directory:
reIndexData.bat Solutions
It runs and puts out a whole bunch of stuff (I still have "@echo off" removed). I can see it setting a bunch of values but I'm still not sure they are right. There is in the setcommonenv.bat file a line that says,"Please ensure that HOME_DIR environment variable to the absolute location of the product home" and I'm not sure that it is. In this file it says
set HOME_DIR=.\..
I think this should also be set to something like E:\ManageEngine\ServiceDesk (\bin?)
There is apparently a warning about AUTO_QUOTE_IDENTIFIER not being supports and a "Severe Error" at some point with the DBServer, but it doesn't seem to have stopped the process.
Hopefully this is useful info. I will be contacting you about getting remote access.