Re : One of my sites cannot use ServiceDesk Plus
Please send me the full content displayed in the Command Prompt. The error message you had sent is an ignorable message. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleRe : Bizarre Solutions Search Results
I'm not sure that's possible as the helpdesk is behind a firewall. But I'll check with the network admins.
View ArticleAD Pass Through Authentication
Hi, we have installed service desk and have connected it to our active directory. We were able to successfully import all of our user. We also have setup the AD authentication and pass through. We...
View ArticleRe : Bizarre Solutions Search Results
DerrenGill & Joel, Could you please edit the reindexdata.bat found under \ManageEngine\ServiceDesk\bin and find the following line, JAVA=.\..\jre\bin\java update it to the absolute location of...
View ArticleRe : 9033 - Solutions search returning "No solutions available". Enterprise...
Hi Ash, It is expected to automatically reindex data but unfortunately in your case it has not run and we are not sure about the reason behind it. We will look to find the root cause behind the issue...
View ArticleRe : Logout on each selection
Upon further testing - It seems to be a problem in Internet Explorer. It works fine in Firefox.
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backUpData.bat fails with java.io errors
Hi guys, Before upgrading to the latest SP (from 9004 to 9003) the upgrade notes here indicate that I need to run the backUpData.bat after stopping the ManageEngine service. However when I try to run...
View ArticleRe : backUpData.bat fails with java.io errors
Please use the option run as administrator and then initiate the backupdata.bat Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : 9033 - Solutions search returning "No solutions available". Enterprise...
Processing compelted. Everything ok now. Thank you.
View ArticleRe : Service Desk administrator password reset
Use this Command to connect to the database: psql.exe -h 127.0.0.1 -U postgres -p 65432 -d servicedesk Thanks & Regards,Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your...
View ArticleRe : Solutions - List of Approvers to submit the record to includes some who...
Hi Laura, This issue has been acknowledged as a bug and it is earmarked to be fixed in one of our hot fixes. Please make a note of the issue id for your reference and tracking, SD-58749. Prem...
View ArticleRe : AD Pass Through Authentication
Hi Shawn, Please take a screen shot of Admin--> Windows Domain Scan. Regards, Ash
View ArticleRe : AD Pass Through Authentication
We were able to correct the situation. In the self service portal settings section of the admin tab, we changed the setting to 'No' for Allow users to login based on local authentication. As soon as...
View ArticleRe : When replying to request CC is populated with the "sent to" address.
Nearly two years on this is still an issue, is this by design?
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Re : Bizarre Solutions Search Results
I am no longer getting that "The system cannot find the path specified." error, and it seems to run through the whole process. But it doesn't seem to have actually fixed the problem of bad solution...
View ArticleRe : Bizarre Solutions Search Results
Oh wait, I just saw something. I did "reindexData.bat Solutions" per your suggestion in your initial reply. But the output at the bottom in that box made of * there says,"For Solution Module, use...
View ArticleChange Management - All User cannot see tab
Hello, We have purchased and installed this product. We are not really using the ticketing system, really just want the change management portion. Here is what I have setup for our deployment. 1.)...
View ArticleRe : 9033 - Solutions search returning "No solutions available". Enterprise...
I tried running reindexdata.bat AllModule in an elevated prompt from C:\ManageEngine\ServiceDesk\bin but I got the following error message: "The system cannot find the path specified. SD Plus 9.32...
View ArticleProblem importing user into ad, generating heavy traffic against AD server
So every since patching to 9033 the logs in SDP are being filled with the following: [13:00:04:145]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|:...
View ArticleRe : Bizarre Solutions Search Results
Joel, Apologies for the typo, yes it is 'solution'. Please do try it and let me know. Jai Anand K SDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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