Re : 9033 - Solutions search returning "No solutions available". Enterprise...
Hi JmichelD, On the server where you executed the command, kindly open services.msc and right click on the windows service that says 'Manageengine ServicedeskPlus' and select Properties. Send me the...
View ArticleRe : AD Pass Through Authentication
This happens on our domain if you do not set a trust under internet options/local intranet for the service desk website.
View ArticleRe : Bizarre Solutions Search Results
That seems to have fixed it. Now as a technician or non-technician I can search "password" and get proper results. And for other things as well, I think. I will try some more searches and let you...
View ArticleHow to set user- technicians to change Category ?
Hi All, I want to allow user-technician add new Category . How to do it ? I can't find premission for it
View ArticleRe : Technician Error
Hi jordi.van.oosterbosch , Is there a firewall between the wi-fi network and the application server, if so please check if there are any blocks. We have recently change our task API URL, please check...
View ArticleRe : Problem importing user into ad, generating heavy traffic against AD server
Hi jmcmahon , What was the previous build of ServiceDesk Plus that you were using? Do you face performance related issues while importing users from AD? How many users are there in...
View ArticleRe : How to set user- technicians to change Category ?
Hi quangduc08 , Only administrator can add new categories in ServiceDesk Plus, to make a technician as an administrator, edit the technician and associate SDAdmin role and save. Prem...
View ArticleDepartment manager not seeing all department requests
I setup a department manager to see all of his department's requests, by manually setting it in his account. He could see all of his department but a few. I've checked the department for his whole...
View ArticleRe : 9033 - Solutions search returning "No solutions available". Enterprise...
Charles, The installation path is the default: C:\ManageEngine\ServiceDesk For some reason, the screen shot does not get saved. Here's the path to executable:...
View ArticleRe : iPhone App - 401 error on Tasks only
Hello again, I'd like to request the latest status of this issue. We'd like to take advantage of the new features but the error message "Request failed: unauthorized (401)" is preventing us from...
View ArticleRe : iPhone App - 401 error on Tasks only
Hi Sean, Sorry for the delayed response. We have introduced the Rest API V2 format for the tasks and mobile push notifications. Previous URL : http://<SDP-server>:<port number>/sdpapi...
View ArticleWhat is the Jespa.log File
Hi All, Can't find anything in relation to this but we've just discovered the this file is 40GB! Firstly what is it? Secondly, if I delete it what will happen? We're using 8.2.0 Build 8207 Thanks Dan
View ArticleRe : Mail Server Settings for Gmail
Go to Admin-->Mail server settings-->Stop fetching and Save the settings. Start fetching. Check whether the mails are fetched. If not generate the Support file from Support tab. Send me the...
View ArticleRe : When ticket is resolved two emails are sent to customer: updated and...
As of now 2 notifications will be sent one for Update and another for Resolved. Let me forward this requirement to the development team. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk...
View ArticleRe : Trying to start PostgresSQL server failed
Please send your Contact details to support@servicedeskplus.com along with this forum link to work on this case. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleRe : Error while creating request to SDP
Hi Amatari, Thanks for the update. Do contact us for assistance in future. Have a nice day. RegardsCharlesServicedesk PlusSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleSD+ totally broken
Help please! I'm cannot start mail fetching, cannot change anything in SD+. "Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and...
View ArticleRe : iPhone App - 401 error on Tasks only
Hello, Please let us know how to take advantage of this V2 API. I do not see an update available addressing these changes. Thank you for your response. Sean
View ArticleRe : SD+ totally broken
Hi, Kindly send us your direct contact number to support@servicedeskplus.com, we will call you to setup remote session and to analyze the issue. RegardsCharlesServicedesk PlusSDP Support -...
View ArticleRe : How to set user- technicians to change Category ?
Hi, Only a technician with SDAdmin role will be able to add new categories in to the application. A technician with custom role will not be able to add a new category to the application. Kindly contact...
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