Problem with move onhold status to open status
Dear Sir. I do have problem with moving onhold status to open status scenery. I have made template Categories request as service catalog and i did the workflow to approve the request from one technical...
View ArticleService Level Agreement (SLA) Change Priority Resets SLA
Hi, We are trying to setup our SLA rules and notifications. In the case of a low priority ticket that fails its SLA rule, we want to re-prioritize the ticket to a normal priority. However, when we do...
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Dashboard links generate NTLM failed redirecting to login page error
We are able to look at and view graphs on the dashboard with no problem. However, when we click on any of the links on the graphs on the dashboard page, we are taking to a page that has the error...
View ArticleRe : Can't login as local administrator
Set the Browser Default Language to English and check whether Local Authentication works. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Dashboard links generate NTLM failed redirecting to login page error
Please recreate this issue and send me the Support file from Support tab so that we can work on this issue. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of...
View ArticleRe : What is the Jespa.log File
Dan, This contains the log trace of the SSO configured under Admin-->Active Directory. You can delete the file and this will not affect the application. Stop the application and then delete the file...
View ArticleRe : API100 Operation not allowed. Authorization failed
Hi Cedric , Are you using the On-Demand (Cloud) version of ServiceDesk Plus? or is it the On-Premise version? Prem MServiceDesk Plus Support
View ArticleRe : Close request notification not sending
Hi Nathaniel, Please go to Admin > Helpdesk > Notification Rules, check if the close request notification is enabled. If it is enabled, then create a test request and close it. Now generate...
View ArticleRe : iPhone App - 401 error on Tasks only
Hi Sean, "Request failed: unauthorized (401)" problem solved ?. Please post the status of this issue. V2 API will provide much more detailed info messages ,error codes and better organized...
View ArticleRe : Dashboard links generate NTLM failed redirecting to login page error
Ok. I just emailed the file to the servicedeskplus-support@manageengine.com address. Thanks, Shawn
View ArticleRe : iPhone App - 401 error on Tasks only
Alagar, No the issue is not resolved. The "Request failed: unauthorized(401)" message occurs within the iOS ServiceDesk Plus application, and I have not seen an update to that application. Again we...
View ArticleRegistry Issue
Hello, We are required to apply the following changes in the registry for the following item: Computer\HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ServiceDesk The ImagePath setting requires...
View ArticleRe : Close request notification not sending
This is checked correctly. I noticed when we add the notification junk filter for sender does not contain for more than one rule the notification does not send.
View ArticlePurchase Order items is blank
Hi, since we updated to version 9 we have some issues with POs. Sometimes they items just disappear from the display. The subtotal, everything it's just gone. But when we go to receive items, they...
View ArticleRe : Can't login as local administrator
Please try in a different browser. Also this is an issue in the application and the same will be fixed in our updates soon. Try in a Machine which has OS in English and the browser default value in...
View ArticleRe : Dashboard links generate NTLM failed redirecting to login page error
Thank you Shawn. May I know the Support ticket ID to further work on this case. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleBackup Fails when trying to upgrade to lastest update
I have upgraded many times and never had a problem, but today when I run backupdata.bat I see the following on the screen and no backup happens....
View ArticleRe : Service Categories
Hello, I have this issue, where a Service has been deleted, but still appears available to users. Admins cannot see this though. Could you let me know what the fix is please? Thanks, Mike
View ArticleSQL Migration
I opened a ticket for migrating my local database to SQL, the ticket # is 7184110. Currently our SQL servers are configured for Domain Authentication. I when I attempt to connect to the SQL server I...
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