Saleh,
We also request you to start the server using run.bat. Open a command prompt and cd to SDP_HOME/bin directory and execute run.bat. Please confirm the below statement presence in the run.bat, before executing the script:
"%JAVA%" -XX:+HeapDumpOnOutOfMemoryError %JAVA_OPTS% -classpath "%JBOSS_CLASSPATH%" com.adventnet.me.servicedesk.start.SDPStarter %ARGS% %*
When OutOfMemory occurs, a file with extension .hprof will be created under SDP_HOME/bin directory. The file will be of huge size, hence please follow the upload procedure and send us the upload link.
Thanks
Sunil
We also request you to start the server using run.bat. Open a command prompt and cd to SDP_HOME/bin directory and execute run.bat. Please confirm the below statement presence in the run.bat, before executing the script:
"%JAVA%" -XX:+HeapDumpOnOutOfMemoryError %JAVA_OPTS% -classpath "%JBOSS_CLASSPATH%" com.adventnet.me.servicedesk.start.SDPStarter %ARGS% %*
When OutOfMemory occurs, a file with extension .hprof will be created under SDP_HOME/bin directory. The file will be of huge size, hence please follow the upload procedure and send us the upload link.
3. Provide your email address
in Your Email
Address:
field.
4. Type the Request Id , in the Reason field.
5. Choose the file that you wish to upload and click Upload .
4. Type the Request Id , in the Reason field.
5. Choose the file that you wish to upload and click Upload .
Thanks
Sunil