Re : Service Categories
Dear; I search inside the database and delete the records.now the problem was solve.
View ArticleRe : iPhone App - 401 error on Tasks only
Thank you for the update. We look forward to the 9035 hotfix. I will update this thread after it's release to confirm the fix.
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Re : ServiceDesk Won't Start Linux Debian 7 64 bits
Hi Jose, After you execute run.sh where you able to see all containers being started such as below, Kindly let us know so that we will be able to assist you further. RegardsCharlesServicedesk PlusSDP...
View ArticleRe : Import from Active Directory stopped working
Hi, In this case, it could be an issue with the Login credentials provided for the Domain Controller, go to Admin -> Discovery -> Windows Domain Scans, validate the user name and password for the...
View ArticleRe : Backup Fails when trying to upgrade to lastest update
Hi Michael, From the log trace, we could see that the backup dint start due to permission issue. Please open up a Command Prompt Window in the elevated mode ( Run as Administrator) and navigate through...
View ArticleRe : ServiceDesk Won't Start Linux Debian 7 64 bits
Hello, Nothing appears even after 15 minutes of waiting . Just the "Server is starting. This may take a couple of minutes ..."
View ArticleSDPCrash-OutOfMemoryError upon start, continuous restart
Dears, We've rolled out the scan script on our workstation recently (around 600 Workstations) and this seems to have caused resource exhaustion on SDP, hence we've been getting the...
View ArticleProblem with workstations scanning (Asset)
Hi,We have Service Desk Professional 9.0 Build 9029 (max amount of IT assets is 1100). We have about 500 workstations in our domain. And we have some issues with workstations scanning. About 100 errors...
View ArticleRe : ServiceDesk Won't Start Linux Debian 7 64 bits
Hi Jose, Kindly stop the process on the terminal, once again just to recreate the issue start it using 'run.sh' command and when you see the server is not starting up even after waiting for a while,...
View ArticleRe : SD+ Old Support Group In Views
Refer to the steps given below: Stop Servicedesk Service Rename the Extracted Folder under SDP-home/application Restart the application and check whether this issue is resolved. Thanks & Regards,...
View ArticleRe : SDPCrash-OutOfMemoryError upon start, continuous restart
Saleh, We require the Serverout files at the time of crash to further work on this case. Execute the URL in the a new tab in the browser after logging in as as administrator to the application ASAP...
View ArticleRe : SDPCrash-OutOfMemoryError upon start, continuous restart
Saleh, We also request you to start the server using run.bat. Open a command prompt and cd to SDP_HOME/bin directory and execute run.bat. Please confirm the below statement presence in the...
View ArticleRe : Disabled Local Authentication
Use this command to connect to the Database: psql.exe -h 127.0.0.1 -U postgres -p 65432 -d servicedesk Thanks & Regards,Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your...
View ArticleRe : Request catalog does not match incident catalog
It is by the design of the application. Is that you want to rename the catalog in Requester view? You can change the Names under Admin-->Translation. Thanks & Regards, Priya Kumar SDP Support -...
View ArticleRe : Problem with workstations scanning (Asset)
No response error comes when Servicedesk is unable to ping the machine with Machine names. For General failure: Scan a machine which gets this error and send me the agent logs from the client machine...
View ArticleRe : Problem with workstations scanning (Asset)
Ok, I will send you agent log as soon as possible. And what about error "No response received from workstation. Probably the workstation might be switched off or does not exist"? If it was your...
View ArticleRe : How can i rebuild the database
The data would be partially restored and hence there is no data in the login tables. Stop Servicedesk. Remove restorestatus.txt file from SDP-home/server Execute reinitialize.bat from SDP-home/server...
View ArticleRe : Can't login as local administrator
I followed the instructions given by Priya Kumar and it worked fine, but as a workaround, but I cannot setup in SDP the default browser and either the OS in English because that is not my local...
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