Re : Backup Fails when trying to upgrade to lastest update

Hi Michael,


From the log trace, we could see that the backup dint start due to permission issue. Please open up a Command Prompt Window in the elevated mode ( Run as Administrator) and navigate through bin folder from ManageEngine\ServiceDesk\bin, invoke backUpData.bat file.

C:>ManageEngine\ServiceDesk\bin>backUpData.bat


To take a backup without file attachments, use the below argument


C:>ManageEngine\ServiceDesk\bin>backUpData.bat --trimmed





Nagaraj S

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