New ticket issue
As of 9034 anyone else having this problem? When I enter a new ticket for a user that is not in the database it loses everything in the body line of the ticket when you click submit? Can anyone create...
View ArticleRe : Request catalog does not match incident catalog
It is not the label of the field that concerns me, it is the fact that the drop down list does not show all the categories I have created when logged in as requester. It is OK that it is called Request...
View ArticleRe : Mobile Access for Requester and not only for Technicians
I was just asked this very question by one of our users. Has any progress been made for mobile access for a requester?
View ArticleRe : Can't login as local administrator
We are yet to fix this issue. We will keep you informed once this issue gets fixed. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleIT and Facilities
Hey all, I have been in touch with service desk help, Unfortunately i am still not understanding what needs to be done. We have 2 departments IT and Facilities. IT has 6 Techs all the same level and...
View ArticleRe : Request catalog does not match incident catalog
Diana, Have you Chosen the Service templates under different Service Categories to be displayed to the requester. (Show to requester option has to be selected) Thanks & Regards, Priya Kumar SDP...
View ArticleRe : Problem with workstations scanning (Asset)
Victoria, Send the following details: Take a machine which gives no response error while scanning. Send me the screen shot of the same with Error Ping the machine with its name from the Servicedesk...
View ArticleRe : IT and Facilities
Hi Stu1, If your requesters are logging tickets via the self service portal you would need to set up Templates that are defined as being for IT or Facilities (Group = IT or Group = Facilities)....
View ArticleRe : Problem with workstations scanning (Asset)
Hi, I attached screen shots and agent logs from workstations which have errors. Port 7 has been opend.
View ArticleRe : Problem importing user into ad, generating heavy traffic against AD server
Jmcmahon, Here, we may have to delete those manually from the database. Please mail us your contact information to servicedeskplus-support@manageengine.com. Jai Anand KSDP Support - FAQServiceDesk...
View ArticleRe : Mail Server Settings for Gmail
I am using GMail for outgoing as was having issues with local SMTP mail server. Keep in mind you have to have enabled POP/IMAP to use a Gmail account; by default you only get web based access. SMTP...
View ArticleRe : Import Requesters from Active Directory stopped working
Susan, I think it is better if you could recreate the error and send us the log files (support tab >> support files) to servicedeskplus-support@manageengine.com to investigate. Jai Anand KSDP...
View ArticleRe : New ticket issue
a.stone, We apologize for the issue you are facing while adding a request. Here we have found that this issue exists in 9034. Here's the issueID to track the availability of the fix, SD-58797....
View ArticleRe : Mobile Access for Requester and not only for Technicians
Jason, Apologies, we haven't provided option to have requesters login to our iphone app. However or web app does work for requesters. As a workaround, you can have a web shortcut to access. Jai Anand...
View ArticleRe : Purchase Order items is blank
Hi Steve, Please login to the server and stop the ManageEngine ServiceDesk Plus service from the Services console ( Services.msc), rename the extracted folder to extracted_old under...
View ArticleRe : Backup schedule problem
Hi Frank, Go to Reports tab -> New Query Report window, run the below query, select * from backupschedule; Along with query result, capture the below mentioned screen shots and send it to...
View ArticleRe : Trying to start PostgresSQL server failed
Have you resolve this issue? If so could you please post it. As I am also facing the same issue. many thanks!
View ArticleRe : IT and Facilities
Hi Stu1, Please send your contact details to support@servicedeskplus.com, we shall discuss your requirements in detail. NOTE: Mention the request id 7187176 in your email. Prem MServiceDesk Plus Support
View ArticleRe : IT and Facilities
Hey guys, Set 3 solutions thank you very much, It was the Business rules that sorted me out. This is all working perfectly now!!
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