Re : Problem with workstations scanning (Asset)
Victoria, 714ws-Kitchen01 was scanned and the data was pushed to the Server. Please check the history of this machine and also check whether the machine details were overwritten. This machine was...
View ArticlePush Notifications
Hi, I still cant seem to get push notifications to work. I have set up the proxy and i have also watched my smoothwall box to make sure its not getting blocked. All seems to be working fine. It still...
View ArticleRe : Trying to start PostgresSQL server failed
@Gerrit Currently working with support over email Won't have time to setup a phone call till the end of the month. I'm only working on this as I get time. If you figure out anything before I do...
View ArticleRe : iPhone App - 401 error on Tasks only
Hello, Just wanted to report back that the 9035 patch corrected the 401 unauthorized message in the iOS application. Thank you for this fix. It did not however make Mobile Push Notifications work. We...
View ArticleRe : Push Notifications
We are not able to get the Push Notification working either. Just to add some additional information to help troubleshoot. I have tried numerous different scenarios including both logged into and not...
View ArticleRe : Trying to start PostgresSQL server failed
Finally figure it out I believe. I originally had the software install to /root/ManageEngine/ServiceDesk. I uninstalled it and then reinstalled it to /home/user/MangeEngine/ServiceDesk. Was finally...
View ArticleRe : Mobile Access for Requester and not only for Technicians
we would also like this feature for IOS and Android. please let us know when available.
View ArticleRe : ServiceDesk Won't Start Linux Debian 7 64 bits
Hi, I dint receive the file you sent. Kindly send us your contact details to support@servicedeskplus.com, we will call you to work on this issue over remote session. RegardsCharlesServicedesk PlusSDP...
View ArticleResponse to submitted forms hanging
For the past week I've been getting occasional reports of the SD+ system hanging up when people submit a form, whether it's creating an incident, updating a Problem, or whatever. I've seen this...
View ArticleRe : AD import is slow 9035
Hi, You have informed that in 9035 the import speed is decreased to 0,5 user per second but the subject itself states 'AD Import is slow in 9035', I am not able to understand the exact issue here, can...
View ArticleRe : AD import is slow 9035
Hi Александр, When you run the AD Import and see that it is very slow, immediately go to support tab and generate support file and send it to support@servicedeskplus.com I will check the logs and see...
View ArticleRe : Trying to start PostgresSQL server failed
Thank you for the update ! Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : AD import is slow 9035
9004 - import speed 15 account/sec9035 - import speed 0.5 account/sec Ufter update from 9004 to 9035 import speed decreaced (reduced from 15 to 0.5) speed. My import going about 20 hours in 9035.
View ArticleRe : [SDPlus] Unclean shutdown of previous run.
Leo, Executing this query will not affect the application. Please send your contact details to support@servicedeskplus.com so that we can analyze this issue over a remote session. Thanks & Regards,...
View ArticleRe : Response to submitted forms hanging
Send the following details to Support@servicedeskplus.com to further work on this issue. Execute the URL in the a new tab in the browser after logging in as as administrator to the application ASAP...
View ArticleRe : Mail sending not work
Hi Sandor, Please recreate this issue and send me the Support file from Support tab. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ServiceDesk Won't Start Linux Debian 7 64 bits
Hello Charles, I'm from Portugal, there can be some timeline issues, but tell me you hours of availability and i'll do my best to be online.
View ArticleRe : Department manager not seeing all department requests
Hi smdv87 , Our apologies for the delay in reply to this post. Do you use sites and is the same department available in two different sites? Please check if the request raised by the...
View ArticleRe : AD import is slow 9035
Dear Violant, Александр , Apologies for the inconvenience caused. Wish to explain the way the users are imported into the system for better understanding of the problem... Prior to 9025, the way users...
View ArticleServiceDesk Plus - Change Workflows allow edits of previous stages if...
(noted in ServiceDesk Plus 9018 - many apologies if this is a duplicate topic or mentioned in KB or a service pack fix - I don't have much time to search right now and can't afford to wait to log it)...
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