(noted in ServiceDesk Plus 9018 - many apologies if this is a duplicate
topic or mentioned in KB or a service pack fix - I don't have much
time to search right now and can't afford to wait to log it)
Build 9018 behaviour:
Change Workflow enforces that once you have progressed beyond the
Planning stage you cannot edit the fields (e.g. Roll Out Plan) in that
stage. Under the following scenario, a Technician can bypass this security.
1. Technician 1 opens Change Record while it is is Planning stage
2. Technician 2 opens same.
3. Technician 2 (appropriate Change Role) Approves the Planning stage
4. Technician 2's browser page refreshes and the Change
Workflow has applied the next Stage/Status (i.e. Approval) which locks
out the Planning stage to edits
5. Technician 1 can still launch a field edit and/or successfully
save a field edit in the Planning tab until they refresh their browser
page.