Re : Response to submitted forms hanging

Send the following details to Support@servicedeskplus.com to further work on this issue.

Execute the URL in the a new tab in the browser after logging in as as administrator to the application ASAP before the application goes down. No output will be displayed. This will auto take thread dump when there is  out of memory/ high CPU Usage

     http://servername:portnumber/PerformanceSchedule.do?performancemonitoring=true

Example:      http://localhost:8080/PerformanceSchedule.do?performancemonitoring=true

Execute the URL in the a new tab in the browser when the application responds slow or when you receive No Managed Connection error in the browser.

http://servername:port/jsp/ThreadDump.jsp

Example: http://localhost:8080/jsp/ThreadDump.jsp


 Execute mssqllockstatics.bat from SDP-home/bin if Servicedesk Database is MSSQL (When SDP is slow)

Send me the zip of log folder from SDP-home/server/default/log (Before restarting SDP application)

 Data count,Support file and Schedule activities list from Support tab (After restarting the SDP application)

wrapper.log from SDP-home/bin folder

Thanks & Regards,
Priya Kumar

SDP Support - FAQ
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