Please send me the Screen shot of the Roles and permission set for each roles which are assigned to these technician. Also let me know the sites and groups associated to them.
May I know the build number of the application from Help--->About link.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
May I know the build number of the application from Help--->About link.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice