Re : Not receiving closing notifications
Please recreate the issue and immediately go under Support\SupportFile,generate the logs and send it across to us at support@servicedeskplus.com to further analyze the issue.Please do mention the...
View ArticleContract attachments lost
I've been having trouble with attachments to SDP contracts getting lost. When I click the attachment, I get to a window "The file was not found." An example of an attachment name is "RHL Support...
View ArticleTechnicians Cannot See Requesters
Hi, I did search the forum and couldn't find an existing post that described my problem.We have SD 8.1 and have been using it for approx. 1 year now. Originally it was set up by a colleague, but the...
View ArticleRe : improper behavior for approval actions
We acknowledge this has an issue and the same will be fixed in one of the hotfix. Use this issue ID SD-50862 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Unable to Upgrade to 8205
Please Share the Support Request ID so that I can work on it.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Repeated failed updates
Hi,Please send me the Zip of all the updatemanager.log files from SDP-home/server/default/log folder so that we can work on this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Technicians Cannot See Requesters
Please send me the Screen shot of the Roles and permission set for each roles which are assigned to these technician. Also let me know the sites and groups associated to them.May I know the build...
View ArticleRe : chrome and incident/service catalog template
Apologies for the delay in fixing this issue,we are taking this up in the next hotfix.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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Re : Technicians Cannot See Requesters
Hi Priya, thanks for the reply. In response:Only 1 role set: "Helpdesk"; here's the screenshot:Groups for both are called "Global Helpdesk", "Alert" and "Support". This is the same as my technician...
View ArticleRe : Unable to Upgrade to 8205
My support request id is 6854308. I uploaded a trimmed backup a day or two ago and haven't heard anything yet.
View ArticleRe : Technicians Cannot See Requesters
Robert,We had few issues in group configuration in older build. Please upgrade to the latest build and let me know if this issue is...
View ArticlePass Through Authentication Problem
Hi, I have an issue with users logging on when pass-through authentication is enabled (SSO) and they are accessing the site through a domain other than ours. Let me explain...We are an academy with...
View ArticleRe : Critical : Error while invoking backup (Manual backup and backup...
Try taking a trimmed backup and let me know whether this issue is resolved.http://www.manageengine.com/products/service-desk/faq-general-modules.html#BackupRestore2Regards,Priya KSDP Support -...
View ArticleRe : chrome and incident/service catalog template
Hi there,We are another customer suffering a bit because of this issue!I am however happy to see findable communication with some news on it - good job for that.Obviously the sooner the fix the better...
View ArticleProjects Tab Causes Problems
In Build 8203, in Internet Explorer 8, when within the Projects Tab, the other Tabs (Home, Dashboard, Assets, Admin, etc) disappear. Upon calling support, they said it was a known issue, and I just...
View ArticleRe : Scaned Serial Number moved to service tag
Hi,As according to the present design, the serial number that is fetched will be stored in the service tag section. It is not possible to change this functionality for now. Kindly let us know if you...
View ArticleRe : Technicians Cannot See Requesters
Hi Priya,Thanks again for the reply. Is this a known issue addressed by a particular update, documented on the site? If so can you let me know the SD-number?Regards,Robert
View ArticleRe : Unable to Upgrade to 8205
Hi,One of our technician is working on this case. He will update you on the result soon.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : SLA Bug in Service Desk Catalog
I fully support Jeff's comments as well. I'll welcome the change to the SLA configuration in ME if it's possible. We should have a top level SLA that is applied to incidents and service requests rather...
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