Re : Technicians Cannot See Requesters
Robert,You can have a look at the Read ME section in the link given below. We had few issues/Similar kind of issues which are sorted in recent builds. Even after upgrading to latest build, if you face...
View ArticleRe : chrome and incident/service catalog template
Thanks Maljeev for the update.Best regards,
View ArticleRe : Projects Tab Causes Problems
Yup, this is a known issue and you can use this issue id SD-50537 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Mail Fetching doesn't work
I guess the mail fetching started to work after a restart of the application,looks like we were not able to grab hold of the logs which had references to the failure but let us know in-case this...
View ArticleRe : ManageEngine ServiceDesk does not started
Hi,I have the same problem! When run the run.bat script, the message below is displayed:Could Not Find C:\ManageEngine\ServiceDesk\bin\jndi.propertiesCould not create connection; - nested throwable:...
View ArticleRe : Contract attachments lost
These Contracts file-attachments are stored directly under the installation folder ManageEngine\ServiceDesk\fileattachments\Contracts. So can you please check if the actual attachment is present under...
View ArticleRe : ManageEngine ServiceDesk does not started
Please make sure the hostname is reachable and also the port number mentioned is the exact port number which the database is using.You may send us an e-mail to our Support Team at...
View ArticleRe : Broken Attached Image in description after editing ticket
I'm using version 8.2 with build 8202. And I'm using Google Chrome
View ArticleUnable to import active directory users with Firefox
Hi There,Recently upgraded our SDP software to 8.2.0 Build 8204, but have since discovered that I'm unable to perform an Active Directory user import when using Firefox (v21.0) as my...
View ArticleRe : Broken Attached Image in description after editing ticket
Thank you for the update. Is that you Copied and pasted the image in the request or you used Insert Image option.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleAssigning a request to a group via mail fetching
HiCurrently we use SDP+ 8205. Since version 8200 we can not assign a request to a group via mail fetching. We are using the @@GROUP=...@@ as before, however it does not assign the request to a group...
View ArticleRe : Unable to see all technicians in the worklog owners field
Hi is there a resolution for this as I'm experiancing the same fault
View ArticleRe : Broken Attached Image in description after editing ticket
That, I am unsure because the image was put into the request by the requester, not the technician. And I doubt I could find out at this point if the image was copied and pasted into the request or by...
View ArticleRe : Unable to see all technicians in the worklog owners field
Apologize for the inconvenience caused. This issue is fixed in latest build. Please upgrade to get this issue fixed.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Unable to import active directory users with Firefox
It is working on our end on Firefox v21.0.Please check if its the same case for all Technicians using FireFox V21.0 and you may also try the 'Refresh' button on the same page and see if that does...
View ArticleRe : Linux equivalent of ae_scan.vbs
Could this be used on a mac as well...We now use network scans but we have to run it quite often to monitor software only when an user isnt at the office we cant complete the scan... so something that...
View ArticleUpdate problem from 8204 to 8205
Good morning.Yesterday, trying to apply the update to 8205 of ServiceDesk Plus and after all the usual steps (engine stop and full backup) the UPDATEMANAGER gave an error (attached the log).According...
View ArticleAttachment with two consecutive spaces in filename are not forwarded with IE
Hey there,we encountered a problem in a rather special constellation. If a request comes in with an attachment that has 2 consecutive spaces in the filename, it cannot be forwarded with Internet...
View ArticleRe : Linux equivalent of ae_scan.vbs
Script for Mac machines are available from version 8.1. You can download the script from Quick Actions-->Standalone Audit-->Click on tab with the name Mac. Download the file and execute it in the...
View ArticleDueBy Date changing by itself when merging tickets
I recently noticed an issue in which the DueBy Date is changing when it shouldn't be. From checking the history of these tickets being affected, it seems that merging tickets is causing the problem,...
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