Robert,
You can have a look at the Read ME section in the link given below. We had few issues/Similar kind of issues which are sorted in recent builds. Even after upgrading to latest build, if you face this same issue, then we can have a remote session along with a senior developer to work on it.
http://www.manageengine.com/products/service-desk/readme-8100.html
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
You can have a look at the Read ME section in the link given below. We had few issues/Similar kind of issues which are sorted in recent builds. Even after upgrading to latest build, if you face this same issue, then we can have a remote session along with a senior developer to work on it.
http://www.manageengine.com/products/service-desk/readme-8100.html
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice