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Re : Merge Requester not working on 8125

Two months later… any updates?

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mobile client and logon problem

I've install the ManageEngineServiceDesk Plus app from Play store on my android phone. I've inserted my ip for my server and I'm trying to logon. But I get "Login Failed" - User authentication failed....

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Re : Merge Requester not working on 8125

User merging tool for 8.2 is ready. Please send in your request to support@servicedeskplus.com so that we can send the tool.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your...

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Re : mobile client and logon problem

Let me know the build number of the application from Help-->About. If AD authentication is enabled in the application, app will use only AD authentication and not Local Authentication.Regards,Priya...

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Re : DueBy Date changing by itself when merging tickets

Can you please recreate the scenario and immediately generate the logs and send it across to our Support Team to further analyze the issue.First,you choose 2 tickets to merge and take screenshots after...

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Re : ServiceDesk Plus Issues

Could you please refer to the below Troubleshooting links and check if this helps to resolve the...

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Re : ae_scan.vbs fails with SSL

I have the same problem.

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Re : Scaned Serial Number moved to service tag

We have the same problem and you can't report on the service tag. Anyone have a quire to get this information out.Cheers

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Re : Notication Rules not working in SDP

Hello,   I ran the report with this query but it is showing no data. What table schema type do I need to choose?   I have also been emailing support who have told be I need to install the latest build...

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Re : mobile client and logon problem

8.2.0 build 8202So you say that it's not possible to logon to my servicedesk with my local account if I have enable AD authentication? Why, I have all my technichans as local account, and all users as...

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Re : Attachment with two consecutive spaces in filename are not forwarded...

It has been confirmed as an issue and you could further track the same with an Issue Id: SD-51099 and will be fixed in one of our upcoming hofixes.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk...

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Re : Notication Rules not working in SDP

You don't have to choose any table schema but just run the query.Could you please let me know the ticketid of the issue that was created with our Support Team.MaljeevSDP Support - FAQServiceDesk Plus -...

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Re : mobile client and logon problem

I understand your concerns. For now if AD authentication is enabled in the application, Iphone App will use AD authentication for login. We will take this as an improvement in the...

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Problems after 8.2 update

We have finally updated to the 8.2 version because we had a need to use Project Management. The result is now a non-functioning Service Desk app. Thus far, we have uncovered the following problems...

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REST API and User defined attribute

I am using the REST API to create requests. Data is sent via the INPUT_DATA xml attribute.Everything works fine. I would like to add a user defined attribute to the xml structure but the problem is...

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Re : Problems after 8.2 update

Did you follow the migration sequence?  If you are pre 8127, you must upgrade to 8127 before going to 8200. Did you clear your temporary internet files on your workstation? If I'm not mistaken, you...

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Re : Problems after 8.2 update

We already were at 8127, then went to v8.2.   Clearing temp files did not help.    

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Re : REST API and User defined attribute

Can you please try specifying the xml like in the Format 1 which is mentioned on the below...

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Re : Problems after 8.2 update

Please send us an e-mail to our Support Team at support@servicedeskplus.com with your contact details to further assist you on this.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your...

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Re : ae_scan.vbs fails if SDP runs on SSL

Hi,Kindly follow the steps given below and let us know if this fixes the problem. 1.  Certificate issued to SDP has FQDN of SDP computer.  Although Certificate only with hostname also works but it is...

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