Please make sure the hostname is reachable and also the port number mentioned is the exact port number which the database is using.You may send us an e-mail to our Support Team at support@servicedeskplus.com to get immediate support.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice