Hi Priya, thanks for the reply. In response:
- Only 1 role set: "Helpdesk"; here's the screenshot:
- Groups for both are called "Global Helpdesk", "Alert" and "Support". This is the same as my technician account, which does not suffer the problem.
- Sites are "Not associated to any site". Again, this is the same as my technician account.
- Version is "8.1.0 Build 8107"
Regards,
Robert
