Re : Notication Rules not working in SDP
Looks like the notifications are being send,to confirm the same could you please run the below query under Reports \ New Query Report and attach the results:select n.NOTIFICATIONTITLE"Notification...
View ArticleRe : Cannot run Import from Active Directory on Google Chrome
I just cleared the cache and cookies on Google Chrome and problem remains.I've tried on two different machines using Google Chrome and have the same issue.I'm using version 8.2 build 8202Jeff
View ArticleRe : Cannot run Import from Active Directory on Google Chrome
Please send us an e-mail to our Support Team at support@servicedeskplus.com with this forum link to further analyze the scenario.Please do include the page source of the page shown in your first...
View ArticleRe : chrome and incident/service catalog template
Hi Maljeev, any idea when this problem will be fixed? this major issue since all our users use chrome and FF and they cannot use the 2 main feature of servicedesk due the hyperlink problem. and it have...
View ArticleRe : Scaned Serial Number moved to service tag
I am having the same issue. The Macintosh computers show the serial number correctly. My PC machines show the serial number in the asset field. Please help!
View ArticleRe : Problem with restoring data
Has there been a solution given to you? I have same problem doing the same thing
View ArticleUnable to Upgrade to 8205
I am unable to upgrade to the latest release 8205. It gets to the post invocation process then I get an error that says Sorry, Uninstallation is currently not supported This has actually been occurring...
View ArticleRe : Problem with restoring data
Please send us an e-mail to our Support Team at support@servicedeskplus with the restore error to further help you on this.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Unable to Upgrade to 8205
Please send us all the updatemanager.log file from SDP-home/server/default/log folder.Refer to the Roll back procedure:http://www.manageengine.com/products/service-desk/upgardefailure.htmlRegards,Priya...
View ArticleRe : Name of one technician missing.
How's it going,We're switching out support desk site to v8.1 and I've got the same problem, however when I try to run the command "select...
View ArticleTechnician Missing From the Technician List
Hi Guys,We're in the middle of changing over to the ServiceDesk plus v8.1 and I've come up with a bit of an issue where one of the technicians that was added has now gone missing. He can still log into...
View ArticleRe : Name of one technician missing.
Try the below query:select hw.technicianid"Technicianid",a.first_name"Technician",sd.status"Status" from helpdeskcrew hw left join sduser sd on sd.userid=hw.technicianid left join aaauser a on...
View ArticleRe : Technician Missing From the Technician List
Try the below query:select hw.technicianid"Technicianid",a.first_name"Technician",sd.status"Status" from helpdeskcrew hw left join sduser sd on sd.userid=hw.technicianid left join aaauser a on...
View ArticleRepeated failed updates
I have experienced failed updates the last two attempts we have made. The first was with build 8203 which required a support call to be made to get our system back up and running. And then again we...
View ArticleRe : Repeated failed updates
Personally, I have a dev/test server. I don't update my production without trying it on dev first. If there are errors, I usually catch them there before I upgrade prod. If you are in a failed...
View ArticleRe : Technician Missing From the Technician List
Hi Maljeev,Thanks for coming back to me, I have run the new command and it returned a technician list for me. I can see one of the technicians set as RESIGNED with a user ID 702. I know that I've to...
View ArticleRe : Unable to Upgrade to 8205
We are having the same issue. We sent our logs to the support desk team. FYI
View ArticleNot receiving closing notifications
Our requesters are not receiving notifications when the request is set to resolved or closed. They do receive a notification when the request is created. We have the following notifications enabled:...
View ArticleRe : Servicedesk Plus Migration (Mysql)
Did you mean we can restore mysql to pgsql ?Can you tell me how to do.
View ArticleRe : Servicedesk Plus Migration (Mysql)
Yes,you can move from mysql to pgsql but could you please let me know the current build of your installation so that i can provide you the instructions based on that information.MaljeevSDP Support -...
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