Please check whether the account that you are using under Windows Domain
scan in Servicedesk as Login to All computer permission in Active Directory.
Refer to the steps given below:
Stop the application
Rename the extracted folder under SDP-home/applications
Start the application. Check whether AD import works.
Thanks & Regards,
Priya Kumar
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Refer to the steps given below:
Stop the application
Rename the extracted folder under SDP-home/applications
Start the application. Check whether AD import works.
Thanks & Regards,
Priya Kumar
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice