Re : Delete build-in CIs
Nuroraf, Apologies, it is not possible to delete CI types that are available by default. Only custom CI types can be deleted. Jai Anand KSDP Support - FAQServiceDesk Plus - Help Desk Software of your...
View ArticleRe : Passthrough Authentication not working
Collis, In the application all 'timings' are captured in unix time format, that is number of milli seconds since 01-01-1970 00:00. Depending upon the time zone preference the value will be shown up...
View ArticleCannot reinstall ServiceDesk
Hello all, I am trying to reinstall the ServiceDesk (windows 2008 r2 sp1 and sql express 2008) ... without success. Basically I do all the installation part (selecting MSSQL) and when I try to just...
View ArticleTechnician per site
Hey, am using version 9035 and still have an issue: I want the Technician to view ONLY tickets from that associated site. for my case the site technician is able to view all request from other sites...
View ArticleClik here to view.
Contract ID is NOT system generated
When I create a new contract, the required fields are Name, Type, Vendor, AND Contract ID which is a text field (see image below). The manual states that Contract IDs are system generated. I cannot...
View ArticleClik here to view.
Contract Owner Details Missing
According to the Admin Guide (page 440), you can view the contract owner details by clicking the Actions combo box and selected View Owner Details option (see image below). I do not have this option....
View ArticleDomain Scan Failing - Unknown Username
I'm unable to perform a "Windows Domain Scan" since upgrading from Build 9033 to Build 9035. If I attempt to do this manually (Admin -> Windows Domain Scan (in "Discovery") -> Scan Windows...
View ArticleMultiple Sessions to different ManageEngine Products
I have several ManageEngine products running and when i login to each one of them in the same browser i continuously have to keep logging in when i switch from one app to another. How can this be fixed?
View ArticleRe : Technician per site
Create a Role with permission All in Associate Sites under Admin -->Roles. Go to Admin-->Edit the technician and associate the Sites and groups which he belongs to. Also assign the New role...
View ArticleRe : Contract ID is NOT system generated
Contract ID is not auto generated. You can add alpha numeric value in the Contract Id field. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Domain Scan Failing - Unknown Username
Please check whether the account that you are using under Windows Domain scan in Servicedesk as Login to All computer permission in Active Directory. Refer to the steps given below: Stop the...
View ArticleRe : Multiple Sessions to different ManageEngine Products
Have different alias name for the server and use the same for logging into different application. http://localhost:8080 http://servername:8020 http://aliasname:8000 Thanks & Regards, Priya Kumar...
View ArticleRe : Contract ID is NOT system generated
Thank you for your reply. Where in ServiceDesk Plus is the area that I can manage the Contract ID numbering format/sequence? I don't see it under the Admin tab. Also, when I email the contract owner, a...
View ArticleDowngrade an expired eval
Late last year we went through an eval of SD+ Professional. We are looking at getting a 10 tech license and the Project management add-on, but have to wait for budget. In the meantime, we want to...
View ArticleRe : Service Categories
We're having the same issue here. Can you help me by telling me how you were able to do this?
View ArticleRe : Cannot reinstall ServiceDesk
Hi Nicky, Kindly open a command prompt(with elevated priviledge) and browse to [Servicedesk-Home]\bin and execute run.bat [Servicedesk-home] is Manageengine\Servicedesk Send me the screenshot of the...
View ArticleRe : Restricting Requester to view only his Assets
Hi I need to restrict the requesters and select only the Assets they use or owned, this assets are custom CI´s, when i select the option you suggested it limit me to only see workstations..
View ArticleClik here to view.
Re : Contract Owner Details Missing
Hi The information in the admin guide (Page 440) is not yet updated and will be done soon. In the latest build the contract owner details will be displayed when you click on a contract as shown in the...
View ArticleRe : Downgrade an expired eval
Hi Serge, Yes, you can apply the Standard Edition license to the expired application. Please stop the application from the services console from Services.msc and stop the service called "ManageEngine...
View Article