Re : Contract ID is NOT system generated
Contract ID added under Contract ID field in New Contract will be sent in the Notification. You can add the Contract ID as per your requirement there is no order for the same. Thanks & Regards,...
View ArticleRe : Service Categories
Delete all the Service template under the Service Category. Delete the Service category from Admin-->Service Catalog-->Service Categories. Thanks & Regards, Priya Kumar SDP Support - FAQ...
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Re : SD+ Old Support Group In Views
Thank you for the reply. I have arranged to have the above carried out during a next avaiable change slot. All changes were applied succesfully, but the old item is still listed/ out of sync. See below:
View ArticleAdding "?" as value to custom "Incident Area" field caused display error
The values within a custom "incident area" field were "n/a" - the technician attempted to change the value to "?". The tech then returned to the '/WOListView.do' page and the list of request IDs was...
View ArticleRe : Adding "?" as value to custom "Incident Area" field caused display error
In InternetExplorer, the user gets the following error: <iframe class='hide' src='/framework/html/blank.html' name='_CUSTOMALER (see attached) Hopefully this helps
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Re : Cannot reinstall ServiceDesk
Hello Charles, I think I understood this issue. Basically at first Java wasn't correctly installed and as far as the MSSQL goes .. I had to manually create the database ServiceDesk because the...
View ArticleRe : Cannot reinstall ServiceDesk
now... after I restored the db from production, I have, again the same problem... here is the "run.bat" log. C:\>C:\ManageEngine\ServiceDesk\bin\run.bat'.\changeJRE.bat' is not recognized as an...
View ArticleRe : SDP Asset scan detects IE 10 as Windows Internet Explorer 9.10.9200.16660
Any update on this? This is an issue in our environment as we are planning to use AssetExplorer to track our update from IE9 to IE10.
View ArticleRe : Cannot reinstall ServiceDesk
Hi Nicky, Kindly send an email to support@servicedeskplus.com with your convenient time for Monday and direct contact number, we will call you to assist over remote session. RegardsCharlesServicedesk...
View ArticleRe : SDP Asset scan detects IE 10 as Windows Internet Explorer 9.10.9200.16660
Hi Brian, I will check the status of the issue id with our development team and will update you shortly. Kindly bear with me. RegardsCharlesServicedesk PlusSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : HTTP Status 500 after login
Has anyone found a solution to this problem as I am getting EXACTLY the same issue. (1 day left before expiry, then error as above) How can I resolve and apply a new licence key? Regards, Tony
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Re : SDP Asset scan detects IE 10 as Windows Internet Explorer 9.10.9200.16660
Hi Brian, The issue has been fixed in our latest hotfix, kindly see the issue id below, The issue ids have become duplicated internally and hence the one which was communicated to you earlier was not...
View ArticleRe : SD+ Old Support Group In Views
Jonathan, Please check whether the same Group name is present under different Site under Admin -->Groups. Execute this query under Reports-->New query report and send me the output. SELECT *...
View ArticleRe : HTTP Status 500 after login
We will fix this in one of the hot fixes before March 2015. License can be applied as below. For Windows : Stop the SDP service Open a command prompt and move to bin directory in ServiceDesk Home...
View ArticleRe : How to install a new wildcard PFX certificate?
J Maree, Here, we will have to check the log files to identify the error that makes the application not to start. It will be better if could mail us the serverout0.txt found under...
View ArticleRe : Adding "?" as value to custom "Incident Area" field caused display error
Davee, I just tried this on our test environment and it is not affecting the list view. I see that you are on a older version of ServiceDesk Plus, I think it is better to upgrade as we could have...
View ArticleRe : SD+ Old Support Group In Views
Thank you Priya, I dont seem to have Admin > Groups , possibly you meant Admin > Support Groups ? However under the "Support Groups" screen, I cant seem to see where there would be association...
View ArticleRe : Restricting Requester to view only his Assets
Vicky, It should show up all assets they own. It will be better if you could open the user in the CMDB tab and click "Relationships" >> List view and send us a screen shot to...
View ArticleRe : Restricting Requester to view only his Assets
Hi.I made the relationships just of one asset (ATM) to the requester. (View RequesterAssets.png) But in the Requester Console when i made a new ticket,with the requester, select a new Asset, in the...
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