Re : SDP Asset scan detects IE 10 as Windows Internet Explorer 9.10.9200.16660
Excellent, thank you!
View ArticleRe : SD+ Old Support Group In Views
Looks like an bug in the application. We will work on this issue and update you. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Mail sending not work
I attached the settings and the latest support file after a failed mail sending.I hope you could find out what's wrong. Thanks! Sandor
View ArticleRe : Mail sending not work
Hi Sandor, Request you to kindly send an email to support@servicedeskplus.com with your convenient time and direct contact number, I will call you to work on this issue over remote session....
View ArticleRe : New ticket issue
We really need something deployed for this..... Its been too long. Its a major inconvenience that NONE of my end users can correctly enter tickets with this bug. Please provide a fix or at least a...
View ArticleBackup Technician Assignment Failed or Overridden?
We have several business rules in effect, dictating that tickets with a certain category or subcategory be assigned to a specific technician, so that category X tickets go to tech A, category Y goes to...
View ArticleE-mail Fetching Randomly Fails
I’m demoing ServiceDesk Plus 9.0 Build 9035 and sometimes the mail fetching works fine and others where it will delete the message out of the inbox but it never shows up as a Request. Also, I’m not...
View ArticleRe : Backup Technician Assignment Failed or Overridden?
Backup technician uses DUE BY DATE not CREATED DATE of request when considering who gets the assignment. If tech A is away for 3 days and the DUE BY DATE of the request is 5 days, backup does not get...
View ArticleRe : Service Level Agreement (SLA) Change Priority Resets SLA
Hi Shawn, In this case, you need to create a New Priority ( Normal Priority1) and a new SLA with the whatever the SLA is current applied to the ticket. So then the when you change the Priority of the...
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email reply by unassigned technician
I have looked over notification settings and cant seem to see what i need so thought i would ask you lovely people ( flattery gets you everywhere ) We have a team of Technicians, When a request is...
View ArticleRe : E-mail Fetching Randomly Fails
Please check the junk filter configuration under Admin-->Notification Rules to see if there is any criteria which makes mail sending fail. Also check the spam filter under Admin-->Mail Server...
View ArticleLarge Servicedesk MS SQL log
Hi I have a question. Why is my MS SQL log file for our Servicedesk larger then the database is self? The database uses about 180MB and the Log about 1GB of storage. Is there something wrong with the...
View ArticleRe : E-mail Fetching Randomly Fails
I don't have any rules in the spam filter and there aren't any notification rules that should be causing it to fail. I've also disabled McAfee VirusScan. It always deletes the e-mail but it doesn't...
View ArticleRe : Backup Technician Assignment Failed or Overridden?
You're talking about the SLA Resolution Time? We don't allow users to set priority and assign all tickets a default priority that has a 2-day Resolution time. That would explain what happened Monday....
View ArticleRe : Large Servicedesk MS SQL log
Hi Martin, The Mssql logs will keep increasing for every operation hence if it is not configured to restrict the file growth the ldf file will keep increasing. If you wish to restrict the file growth...
View ArticleNew ticket issue
Hello,we have SDP build 9035. When we creating new ticket and english-named requester, everything is OK. But if username is in cyrillic, we have alert "requester name does not exist. do you wish to add...
View ArticleAfter update and service pack 6 cannot start application
Urgent problem, as Servipack cannot be uninstalled (have tried to call the support number, no agents available) Same problem as other post with simiar topic (no solution), also as topic "The...
View ArticleRe : E-mail Fetching Randomly Fails
Joel, I could find that the application is connecting to mail server and finds no mails in the mail box. There is no connectivity issue. Can you use POP for mail fetching? Also check the Subject of...
View ArticleRe : After update and service pack 6 cannot start application
Jan, Please let me know whether your upgrade was successful. Please send us the updatemanager.log files from SDP-home/server/default/log folder Refer to steps given below: Stop the application Rename...
View ArticleRe : New ticket issue
May I know the Cyrillic Character used in the requester name. Let me know the build number of application from Help--->About. Also let me know the Database used for Servicedesk. Thanks &...
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