I have looked over notification settings and cant seem to see what i
need so thought i would ask you lovely people ( flattery gets you
everywhere ![]()
)
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) We have a team of Technicians, When a request is raised no
technicians were receiving email notifications. I created a group and
placed them all in there and selected the following:
Now the techies receive the emails but when they reply via email
the ticket does not get updated. If i manually assign the ticket to
the techie they can reply via the email and the ticket is updated.
This is not a big deal when in the office but when we are on call
and out and about we can not login to the helpdesk and i don't
want to automatically assign a techie as someone else might be free
then the person assigned.
Any thoughts or suggestions happy to change the set up.
Thanks