Hi Nicole,
I request you to change the setting to 'Unassigned Requests Only' under "Apply Tech Auto Assign while creating requests to" and then check for the status. Do let us know if the issue still persists.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
I request you to change the setting to 'Unassigned Requests Only' under "Apply Tech Auto Assign while creating requests to" and then check for the status. Do let us know if the issue still persists.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice