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Re : Active Directory: Import Single User error
Hi Jai, I have opened a ticket during this morning (and yes, I have also sent the log file): #7198427
View ArticleRe : where to find postmaster.pid & how to set ticket ID to another starting...
... thank you for the reply. Meanwhile I found the problem with the provided command. For my linux/ubuntu system an additional expression/connection option in the command was missing, the hostname....
View ArticleRe : ServiceDesk Plus - Change Workflows allow edits of previous stages if...
Hi Laura, The scenario you had reported has been confirmed as an issue by the development team. You may further track this with an Issue ID :SD-58966 . We will update you once this issue is fixed in...
View ArticleBlank Screen
Hello, I am evaluating this product for use in our Enterprise environment. I installed the product on a server, and started configuring it and everything worked correctly. I changed the theme of the...
View ArticleRe : E-mail Fetching Randomly Fails
I created a completely new account and it works over IMAP and POP. Thanks for your help!
View ArticleRe : Auto Assign Business Rule
Hi Nicole, Kindly go to Admin --> Technician Auto Assign and send me the screenshot of the entire page for analysis. RegardsCharlesServicedesk PlusSDP Support - FAQServiceDesk Plus - Help Desk...
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Re : Blank Screen
Hi Mike, Thanks for your interest in Manageengine Servicedesk Plus. I request you to follow the steps given and let us know the status for further assistance. 1. Login to the server where Servicedesk...
View ArticleRe : How to Delete Active Directory Import
Hi Kevin, When you do an Active Directory Import in Servicedesk, the OU's that you choose to import users will be saved as a cache in the database, the below two queries will remove those cached items...
View ArticleRe : Active Directory Login Authentication not Working
Hi, Sorry about the inconvenience, please check the following and let us know the stauts, Go to Admin -> Active Directory, cilck on Import Requesters from AD and hit Import now. Now click Refresh at...
View ArticleRe : Auto Assign Business Rule
Hi Nicole, I request you to change the setting to 'Unassigned Requests Only' under "Apply Tech Auto Assign while creating requests to" and then check for the status. Do let us know if the issue still...
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ServiceDesk PLus is not starting
Dear sir, I tried to started SDP using run (cmd) but it shows me this error please help me out, I am working with the client :\ManageEngine\ServiceDesk\bin>run Inside Change JRE"...
View ArticleRe : Auto Assign Business Rule
It’s still not behaving like I want it to. Those tickets that I have business rules or exceptions for are being assigned to everyone, not just the people in the round robin. There are 2 things I'm...
View ArticleRe : Auto Assign Business Rule
Hi Nicole, Using business rule both these requirements can be met but since you say that you have problem in getting it to work, I would suggest we can schedule a call and analyse the issue over a...
View ArticleRe : ServiceDesk PLus is not starting
Hi Amatari, Thanks for sending the serverout log file, I checked it and the reason for the application to fail to start is due to license file being invalid. I would suggest you can install a fresh...
View ArticleAgent not reporting to SDP
I have several workstations with the agent installed and I have verified it thru the control panel as well as looking it up in SDP under the workstations and selecting software. However, they are not...
View ArticleImport Request
Hi Team when I am importing request and keeping the date of creation as old date on importing the date is getting change to new date ? will not take old date as created date Regards Manish
View ArticleRe : Agent not reporting to SDP
Jay, Only workstations that are successfully scanned through the Agent atleast once will be displayed under the view "Agent Installed". I suspect the workstations are updated through WMI scan. You can...
View ArticleRe : SDP Notifications Ignore Font Setting
Hi did you ever find a workround for this? Thanks Helge
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