Hi Nicole,
Using business rule both these requirements can be met but since you say that you have problem in getting it to work, I would suggest we can schedule a call and analyse the issue over a remote session.
Kindly send an email to support@servicedeskplus.com and mention this forum post on your mail to identify the request. Please mention couple of your convenient time and we will call you accordingly.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Using business rule both these requirements can be met but since you say that you have problem in getting it to work, I would suggest we can schedule a call and analyse the issue over a remote session.
Kindly send an email to support@servicedeskplus.com and mention this forum post on your mail to identify the request. Please mention couple of your convenient time and we will call you accordingly.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice