Re : New ticket issue
a.stone, We apologize for the time delay on this. Currently it is on the testing phase now, will be released soon. Jai Anand K SDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleService Desk Plus - Technician Dissappeared
Team, Good morning! I have been configuring SDP for our company and all seemed to be going well until I realized that my admin technician account was no longer visible. Originally my AD account...
View ArticleIssues with setting up HTTPS
Our company is evaluating ServiceDesk Plus and I am trying to setup HTTPS. The server that we have the application running also has IIS installed. We created a Certificate from this server and I ran...
View ArticleDrop down menu in incident forms
In IE11, we have an issue where the drop down menus for selecting various things (such as the technician) requires that it be clicked twice. The first time it is clicked, it will appear very briefly...
View ArticleWhat to do when my admin (technician) account dissappears but I can still log...
Team, I tried to submit this earlier and I think that I did not complete the post. I apologize if this is a re-post. I have been setting up SDP for my company and everything has seemed to work...
View ArticleRe : Import Request
Hi, May I know the build number from Help-->About. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleProblem with service catalog and business rules
Dear sir. We are facing a problem in the service catalog business rules, the business rules is work fine if we don’t use the approval work flow but when we use the approvals we found out the rule is...
View ArticleRe : Service Desk Plus - Technician Dissappeared
Following query will be useful to find status of technician/requester. Reports tab -> new query report -> RUN query given below. select aaauser.user_id"ID",...
View ArticleRe : What to do when my admin (technician) account dissappears but I can...
Following query will be useful to find status of technician/requester. Reports tab -> new query report -> RUN query given below. select aaauser.user_id"ID",...
View ArticleRe : Problem with service catalog and business rules
Looks like an issue with the application. We will work on this case and update you. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Problem with service catalog and business rules
Thanks for replaying us, we ll be waiting for your replay
View ArticleRe : Drop down menu in incident forms
Have your tried clearing the cache on the browser?And could you please let us know the build you have in your environment? Maljeev SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : When replying to request CC is populated with the "sent to" address.
Hi all, Here it is a default behavior that when "To" address of the email is different from the incoming address configured in the application, then the incoming address will be CCed to ensure that...
View ArticleAssets assigned to department not seen in the New Request page
Hi, I have assigned an asset to the department via Assets tab. But when a user from this department creates a request he cannot see this asset in the drop-down list. He sees only assets assigned to...
View ArticleRe : Cannot complete child task while parent task is still not completed
I found the same issue and am not sure why it does. However, I also found that if you set the child task to Resolved, it does work.
View ArticleRe : What to do when my admin (technician) account dissappears but I can...
Select * from helpdeskcrew Results: Technicianid Isdclogin 3 325 1956 3970 4212 4218 4836
View ArticleRe : What to do when my admin (technician) account dissappears but I can...
Query Results with % Chris% instead of mike. My name is Chris Murdaugh. Untitled Generated by Chris Murdaugh on : Mar 4, 2015 11:08 AM Total records : 4 Id Name status domain technicianid 377 Kyle...
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