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Service Desk Plus - Technician Dissappeared

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Team,


Good morning! I have been configuring SDP for our company and all seemed to be going well until I realized that my admin technician account was no longer visible. Originally my AD account imported fine and I promoted myself to an admin just as I did my IT director. His account is still visible however mine is not. The real kicker is that I can still log in using SSO and have my admin permissions. I've tried reimporting AD and changing things about my AD account to "trick" SDP but I have had no luck. Any ideas? Any advice will be much appreciated. Thanks!


Best Regards,

Chris


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