Re : What to do when my admin (technician) account dissappears but I can...
Results when ran on my last name (Murdaugh): Untitled Generated by Chris Murdaugh on : Mar 4, 2015 11:12 AM Total records : 5 Id Name status domain technicianid 325 Chris Murdaugh RESIGNED Not...
View ArticleRe : Agent not reporting to SDP
How do I scan through the agent? I'm attaching screenshots of what I see and the settings that are configured when I perform the scan.
View ArticleRe : What to do when my admin (technician) account dissappears but I can...
Thank you for sharing the inputs. Execute this query under Reports-->New query report and send me the output. Select * from technician where CIID in (select CIID from sduser where userid in...
View ArticleRe : Assets assigned to department not seen in the New Request page
Got your point. However user can raise request on the assets that are assigned to him (his name). You can allow the requester to raise request for other assets if the option Show all Workstation option...
View ArticleRe : Assets assigned to department not seen in the New Request page
Hi, Thanks for your answer, Priya. Indeed it will work, but in this case the requester will be able to see all the other numerous assets as well, such as firewalls, all the servers and so on... which...
View ArticleRe : Assets assigned to department not seen in the New Request page
Eugene, I understand your point here. You can assign a asset to either a user or a department. However his department assets will not be listed while raising a request. Thanks & Regards, Priya...
View ArticleRe : Backup Technician Assignment Failed or Overridden?
This feature to assign Technicians based on CreatedDate is in implementation stage and you may track this on our Road Map: http://www.manageengine.com/products/service-desk/roadmap.html Maljeev SDP...
View ArticleRe : Agent not reporting to SDP
Jay, Could you please click "scan now" on the workstation and wait till the scan get completed, then send us the log files support tab >> support file to investigate the issue. You can mail us...
View ArticleRe : SSL Certificate
We missed out on this post,were you able to get the certificate installed? Let us know if you still need any help with the issue. Maljeev SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your...
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ServiceDesk Question
Hi all, I'm just wondering if the following scenario is actually possible with ServerDesk Plus.If so, can someone please shed some lights for me? I am trying to group requests using the "site", "user...
View ArticleRe : Assets assigned to department not seen in the New Request page
Well, this is too bad. What is the most correct way to request it as a feature to be included in future releases? Thanks, Eugene
View ArticleRe : ServiceDesk Question
It is very much possible to make this settings. You can configure a role under Admin\Roles and choose the setting 'Technician Allowed to View' as 'All in associated Sites'. Later you can edit the...
View ArticleRe : What to do when my admin (technician) account dissappears but I can...
Untitled Generated by Chris Murdaugh on : Mar 5, 2015 11:01 AM Total records : 1 Ciid 346
View ArticleRe : ServiceDesk Question
Great. I will try that. AND also, what's the differences between support group and user groups? Thanks a lot
View ArticleData migration
Hi there, I am planning to migrate existing data from MS SQL 2008 to MS SQL 2012. Both are running version 9.0, but with different built number. What are the steps involved? Thanks
View ArticleDelete Survey and Resend
Is there a way to delete survey where user choose wrong rankings and resend the survey to that user? If not is this a future feature?
View ArticlePass-through authentication not working
Hi there, I have gone through the trouble-shooting guide and read all the posts on the forum, but am still having issues. According to the logs, it authenticated successfully, however, I'm still...
View ArticleRe : What to do when my admin (technician) account dissappears but I can...
Chris, Lets have a remote session to work on this issue. Send your contact details to support@servicedeskplus.com along with this forum post in the Email. Thanks & Regards, Priya Kumar SDP Support...
View ArticleRe : Assets assigned to department not seen in the New Request page
Eugene, I will send this feature request to the development team and post the feature Id here. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
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