Error Statrting Client
Trying the free edition for the first time, I'm getting the following error when starting the client: Exception in thread "main" java.lang.NoClassDefFoundError: com/adventnet/nms/util/XMLDataReader...
View ArticleRe : MySQL database migration to MSSQL error
My first question : Do you think that reinstalling ServiceDesk in 64bits with MSSQL database 2012 64bit will increase application performance ? Yes,you should see a better performance with the above...
View ArticleRe : Error Statrting Client
Refer to the steps given below: Stop the application Rename the extracted folder under SDP-home/applications Start the application. If the application does not start perform the steps given below:...
View ArticleRe : Pass-through authentication not working
Hi Arvin, I request you to kindly recreate the issue by trying to access Servicedesk web address and when passthrough fails to work, send me the files requested below for anlaysis. 1. Immediately go to...
View ArticleIssues with SP 9036
I just installed 9036 and noticed two issues right off. 1. When I click on the "Requests" tab on the main menu, I always get a message box popup at the bottom of the screen that says: "We are happy...
View ArticleRe : Cannot complete child task while parent task is still not completed
Hi Seth, The current Parent - Child model is designed that child task is dependent over the outcome of parent task. Hence child task can be closed only when parent tasks are closed. We will be glad...
View ArticleRe : Issues with SP 9036
We just updated to 9036 and have not seen these issues. I would suggest your clear your browser's cache and try accessing those sections again. I'm also using Chrome 40.
View ArticleRe : Issues with SP 9036
Yep! that did it. Don't know why I didn't think of that, but thanks for the help.
View ArticleRe : MySQL database migration to MSSQL error
Hello, I excluded the table that you have told me and restoration work . I will purge user signatures to restore the time parameters . Small note , the version of Java you are using is in 6.x and I 'm...
View ArticleCan't login using local administrator account
Hi, It seems I am affected by the inability to use local administrator account to log in to SD+. Since this account is the only one with appropriate priviledges I would like to ask for help. AD...
View ArticleRe : Drop down menu in incident forms
Yes. It happened on all computers running IE (and only in IE). We have tried clearing the cache. Build 9036. It happens after putting in Requester details. If I select Technician and then put in...
View ArticleAsset keeps changing
I have a strange situation with two of my assets. If I scan one, the other disappears and vice versa. Also, the user assigned to the pc stays flips to the other. The MAC addresses and IP address are...
View ArticleRe : Pass-through authentication not working
Hi there, I have resolved it myself. Cheers Arvin
View ArticleLDAP auth failing after upgrade
Hello, Yesterday we patched from 8213 to 8217, tested and it was ok. We then patched from 8217 to 9000 and now the LDAP auth doesn't work anymore. I need help to troubleshoot. I reviewed the config...
View ArticleRe : SDP Notifications Ignore Font Setting
Hi Heige, I will check on this and will update you shortly. Kindly bear with us. RegardsCharlesServicedesk PlusSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice 542
View ArticleRe : Data migration
Hi Arvin, Kindly follow the steps in the link given below to migrate Servicedesk Plus from one database server to another....
View ArticleRe : LDAP auth failing after upgrade
Hi, Please try to authenticate the User using LDAP and send me Serverout files from SDP-Home/server/default/log Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software...
View ArticleRe : Delete Survey and Resend
Hi Gayla, It is not possible to delete a survey and resend it again in Servicedesk, option to perform such an activity is in our features list. Feature id for your reference is SDF-26784. It will be...
View ArticleRe : Can't login using local administrator account
Hi MG, Kindly send us your contact number and couple of convenient dates to support@servicedeskplus.com, we shall schedule a call to work on this issue over remote session. RegardsCharlesServicedesk...
View ArticleRe : Can't login using local administrator account
Hi Charles, thank you for your reply. I have followed your advise and sent out the required information to support. Thanks and Regards, MG
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