SDP REST api set E-mail id(s) to notify - which field name?
Hello, I'm creating a ticket using REST api of SDP. Which field should I pass to set E-mail id(s) To Notify? Also when I set field <group> it doesn't change in SDP, why? All other fields...
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Here are the logs -- let me know if I should send them somewhere else instead. Martin
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Hi, Has there been an update on progress of this as yet? Thanks, Jonathan
View ArticleRe : SDP REST api set E-mail id(s) to notify - which field name?
Hi,Mabe I can help with this !!How does your JSON string look like that you pass in the DATA parameter ? Best regards,Valdi HafdalURL : http://www.vlink.is V-Support for SCP...
View ArticleRe : SDP REST api set E-mail id(s) to notify - which field name?
Hi, Thanks for your reply. I'm working with api with xml like it is in documentation in examples. Here is my xml: <Operation> <Details>...
View ArticleRe : SDP REST api set E-mail id(s) to notify - which field name?
Hi,Can you remove the requesttemplate node to see if that is overriding your group value ! Is it possible that you have a Technician specfied in the ErrorRequest Template that is not part of the group...
View ArticleRe : LDAP auth failing after upgrade
Execute this query under Reports-->New query report and send me the output. SELECT * FROM sduser WHERE userid IN (SELECT user_id FROM aaalogin WHERE NAME LIKE '%administrator%') Thanks &...
View ArticleRe : SDP REST api set E-mail id(s) to notify - which field name?
With group now all is ok! Yes, it was because of Technician has no rights to this group. But about emailid no, this field wasn't in documentation. Actually I don't know how this fields names correctly....
View ArticleRe : SDP REST api set E-mail id(s) to notify - which field name?
Hi, With the "Emails to notify" field I am not sure that that is part of the API I have tried all possible abbreviations that I can think of with no luck Hopefully the ME team can answer this ! Best...
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The issue has been successfully resolved with the help of Zoho Support. In a nutshell, he has executed the SQL queries to modify the password and after restarting the SD+ service, we were able to log...
View ArticleRe : SDP REST api set E-mail id(s) to notify - which field name?
Andrej & Valdi, The parameter for populating the EmailID's to notify is, interestedParty <Operation> <Details> <parameter> <name>requester</name>...
View ArticleRe : SDP REST api set E-mail id(s) to notify - which field name?
Thank you very much! It works! Question is closed.
View ArticleRe : Can't login using local administrator account
Hi MG, Thanks for the update. Do contact us for assistance in future. Have a nice day. RegardsCharlesServicedesk PlusSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice 19
View ArticleRe : LDAP auth failing after upgrade
servicedesk=# SELECT * FROM sduser WHERE userid IN (SELECT user_id FROM aaalogin WHERE NAME LIKE '%administrator%') servicedesk-# ; userid | employeeid | jobtitle | status | smsmailid | domain_id |...
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Hi Lee, I am not able to recreate the issue on our end. Hence I request you to kindly send me your convenient time and direct contact number to support@servicedeskplus.com, I will call you to analyze...
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View ArticleRe : LDAP auth failing after upgrade
May I know the LDAP type that you have chosen while importing. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
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