This feature to assign Technicians based on CreatedDate is in
implementation stage and you may track this on our Road Map:
http://www.manageengine.com/products/service-desk/roadmap.html
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
http://www.manageengine.com/products/service-desk/roadmap.html
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice