It is very much possible to make this settings.
You can configure a role under Admin\Roles and choose the setting 'Technician Allowed to View' as 'All in associated Sites'.
Later you can edit the specific Technician under Admin\Technicians and add the associated sites under 'Associate the site(s) with technician.
This will restrict the Technicians to the specific Sites that he is assigned to.
Just a curious question.You could have configured HR,Facilities and IT as Support Groups but you chose it to be the sites.Any particular reason ?
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
You can configure a role under Admin\Roles and choose the setting 'Technician Allowed to View' as 'All in associated Sites'.
Later you can edit the specific Technician under Admin\Technicians and add the associated sites under 'Associate the site(s) with technician.
This will restrict the Technicians to the specific Sites that he is assigned to.
Just a curious question.You could have configured HR,Facilities and IT as Support Groups but you chose it to be the sites.Any particular reason ?
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice