Hi all,
I'm just wondering if the following scenario is actually possible
with ServerDesk Plus.
If so, can someone please shed some lights
for me?
I am trying to group requests using the "site", "user
group" or "Support Groups" within ServiceDesk
plus.
Say for instance, I created three sites called
"HR", "IT" and "Facility" (I know these
names doesn't sounded like sites, but as long as it works, I
don't mind what they are called in General), then
assigned different technician to each site, say technician A, B and C
relatively.
With the Incident Templates, I created new templates associated with
each sites, HR, IT and/or Facility for all requestors to see.
When requester, Mr. D, submitted a HR request using the incident
template associated to site HR.
Is it possible to limit requests
associated with site HR only visible to associated technician, say A
in this case? So technician B and C can't view the request? and
also, Is it possible to then make it visible when the HR
technician A transfer the request to other technicians that has
different site code assigned to them?
Hope this make sense. 
Thanks
Arvin