If i do not add a client address in to "notification
address" field, then the client do not recive notificatios when a
ticket assigned to a technician.
Do i realy have to add client's name in to both fields, when i
create ticket recived by phone?Is there any way to automate adding address in "notification
address" field?
and one more thing, when i recive a ticket by email, there is
no "notification address" field at all =/