Re : Exception occurred while extracting eear - SD Plus 8210 > 8212
Stop Servicedesk and rename the Patch folder under Servicedesk. Now try upgrading the application. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Issue with ServiceDesk Plus 9.0 Build 9038 & Firefox 36.0.1
I had the same issue with IE and Chrome after upgrading to 9039. I was told to empty the cache to resolve the issue. Joanne Rogers
View ArticleRe : Issue with ServiceDesk Plus 9.0 Build 9038 & Firefox 36.0.1
That fixed it!! Thanks for the help!
View ArticleRe : Assets assigned to department not seen in the New Request page
Hi, Can I have the promised feature ID? Thank you.
View Articleactive directory integration
I have downloaded the latest version of SDP Standard 9.0 Build 9039. I have been struggling the last few days trying to enable Active Directory authentication. I have been able to import my users as...
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9.0 Build 9039 - Cant assign announcements to specific user groups
when creating an announcement i dont have the option to select user groups this is all i see:
View ArticleRe : Cannot complete child task while parent task is still not completed
gbrace, Thanks for the suggestion. Resolved might work; however, it would be inconsistent with how we are using Closed vs. Resolved in our case. We have also been looking at % Completion of 100% as...
View Articleproblem - REQUESTERS have no SITE assotiation
REQUESTERs don't have SITES. when I tried to fill field SITE in edit REQUESTER - it's possible, but disappearing after saving. when I created new user with adding SITE to it (test), it possible to...
View ArticleRe : Issue with ServiceDesk Plus 9.0 Build 9038 & Firefox 36.0.1
For entering text, yes. I was also having an issue with the calendar on the Purchasing Date Due not popping up. That was fixed by renaming a folder on the server where cached objects are stored. Joanne...
View ArticleRe : 9.0 Build 9039 - Cant assign announcements to specific user groups
We acknowledge this has an issue and the same will be fixed in our future updates. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : active directory integration
Please check whether users are given permission to logon to All computer permission in AD Server. Try to logon to the Servicedesk application via a browser if it does not work, send me the serverout...
View ArticleRe : problem - REQUESTERS have no SITE assotiation
Please try assigning a Department and then the Site field which should work.If you do not have any Departments listed,you may need to create one under Admin\Departments under the site that you want the...
View ArticleRe : active directory integration
I am having the same issue. The Enable AD and even Pass thru appear to test successfully on save (after running the cscript to create the machine account) but I also get the Unser Name or Password...
View ArticleRe : 9.0 Build 9039 - Cant assign announcements to specific user groups
Hello, FYI: this issue is also present in build 9038. Best regards,Demetrius
View ArticleRe : problem - REQUESTERS have no SITE assotiation
thanks - it helps! not really useful, because I will need to create fake department (we don't use separation by Dpt cause it is just 1-3 users per site) for every new site. as I understand, it will...
View ArticleRe : problem - REQUESTERS have no SITE assotiation
There is not much configuration based on the Department other than the settings under Requesters where you can grant view permission for Requests based on Departments. So,you can create a dummy...
View ArticleRe : problem - REQUESTERS have no SITE assotiation
great thanks! will create fake Dpt to every Site - no problem. now reports is working properly.
View ArticleClient notifications
If i do not add a client address in to "notification address" field, then the client do not recive notificatios when a ticket assigned to a technician. Do i realy have to add client's name in to both...
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Re : HTML in email templates
I think this would be incredibly useful. It would be very nice to have available templates, which would allow for you to insert your own branding or company logo into either a pre-defined ticket /...
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