Re : Remote Control via SCCM
Only way I got it to work was to copy the bin directory of sccm to like C:\Remote then added it from there. It seem to parse quotes or spaces...
View ArticleRe : active directory integration
Add Servicedesk URL in Local intranet sites in IE browser. I would require the Serverout files to work on this issue. If you have enabled AD authentication then Iphone App will use AD Authentication....
View ArticleRe : HTML in email templates
We have this feature added in our feature list. Use this feature Id 24283 as a reference to this case. Thanks & Regards,Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your...
View ArticleRe : Copy and Paste Attachments into ServiceDesk plus
Please send me the screen shot of the pop-up that you receive while copying and pasting the content or images in IE10. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleRe : Pass Through Authentication
Can you please send us the jespa logs and serverout logs to support@servicedeskplus.com immediately after recreating the issue to further analyze this scenario. Maljeev SDP Support - FAQ ServiceDesk...
View ArticleRe : SDP - Problem with images on solutions after change webport server
Hi to all again, any idea about how to resolve it? Thanks
View ArticleRe : active directory integration
The URL is in my Trusted sites and I have IE set to "Automatically Detect Intranet sites" so I should be good there being that we the server and client are on the same subnet. I've attached a zip of...
View ArticleRe : SPAM filtered email still creates new requester
I noticed in the forum that this issue was raised several years ago, but cannot find any mention of a fix. Is it a setting that I am missing? Diana
View ArticleChange Management - Status Change Comment Box
It appears in some of the forum links that this had a issue ID of SDF-57122 However, when I search the issues it doesnt exist. I'm guessing it was implemented, did it break, or am I not finding how...
View ArticleRe : Change Management - Status Change Comment Box
Chris, This feature is on the final testing phase, expected to be released with the build 9041. However no time frame available as of now. Jai Anand KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Cannot complete child task while parent task is still not completed
Hi Seth, Thank you for the update. We will discuss to rename the activity as predecessor / successor or similar to that (instead of parent / child) as the actual implementation is predecessor -...
View ArticleRe : SPAM filtered email still creates new requester
Hi Diana, As according to the present design when a mail reaches servicedesk and its contents matches anyone of the configured spam rules, the mail will be dropped by the application from being created...
View ArticleRe : SDP - Problem with images on solutions after change webport server
Hi, Sorry for the delay in response, when the webserver port and alias name is changed then automatically all the new notifications that are sent will carry the new port number and alias name. As it is...
View ArticleiPhone Push Notification
Has anyone installed the ServiceDesk Plus App on the iPhone and had push notifications work?? I cannot get Push Notifications to work even though they are enabled in the Notification Centre
View ArticleRe : 9.0 Build 9039 - Cant assign announcements to specific user groups
Hi, Use this issue Id SD-59120 as a reference to this case. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : active directory integration
Jerry, There is not much traces in the logs. We would like to have a look into this issue over a remote session.Please send your contacted details to support@servicedeskplus.com along with this forum...
View ArticleRe : Assets assigned to department not seen in the New Request page
Use this feature Id SDF-56503 as a reference to this case. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : iPhone App Push Notifications
Gavin, May I know the Version of the Servicedesk App and the build of Servicedesk that is being used (Help-->About). Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleRe : SPAM filtered email still creates new requester
Thanks Charles. I cannot stop processing emails from new addresses, because many of these would be legitimate requests. I am not sure of the reasoning behind creating a new requester when the request...
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