I've already submitted a request in the Support Web Service Portal but haven't been responded yet...
No sure what happens, I sent email to ServiceDeskPlusSupport (servicedeskplus-support@manageengine.com) yesterday but didn't get any response. I was able to receive an acknowledge email with request ID before April. Does anybody meet the same problem?
I am having issues when running a custom report. I was editing and saving a custom report and now it will not run nor can I delete it. This report worked fine earlier in the week and now it will not run, an error message pops up every time i click 'Edit'...
And today,we found that the default report which we created the custom report from is no longer in that folder!.
I don’t think default reports can be deleted. I am not sure how or where to delete reports at all, as there is no option to delete… even for custom reports.
Any ideas? We are so shocked when we find the custom report is not working because the default report was deleted without being aware of.
We've already tried to restart the server but the problem persists. We are using ServiceDesk Plus On-premise 8.1.0 Build 8124.
Thanks,
Nicole