Unable to start service ManageEngine ServiceDesk Plus
Hello,When I trying to start the service, the system display an error.If I run the command run.bat:Could Not Find D:\ServiceDesk\bin\jndi.propertiesServer is starting. This may take a minute ...Failed...
View ArticleRe : Worklog Description does not wrap
I tested the word wrap functionality in 8210 for tasks description it works fine when entering the details however while displaying the content it is not word wrapped. Please upgrade to 8210 and check...
View ArticleRe : Menu issue
Interesting - i press Preview and see screenshot. Ok, no matter - attachment is bellow:
View ArticleRe : Worklog Description does not wrap
Hi user,We are currently analyzing to include word wrap for work log description in the list view. We look to include this with in a couple of service packs. Please bear us with the...
View ArticleRe : Menu issue
This is a known issue. Use this issue id SD-51665 as reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Unable to start service ManageEngine ServiceDesk Plus
Please send the Serverout files from SDP-home/server/default/log folder to support@servicedeskplus.com along with this forum link and your Contact details. We will analyze this issue and update...
View ArticleIncident template fields - requester view problems
I'm trying to create templates for specific requests, with specific values already chosen when the template is picked. I don't want these values in the fields to be editable, but the requester still...
View ArticleSLA Violation Email after ticket closed
We just recently upgraded to the latest version of ServiceDesk plus. We were about 7 patches behind. At any rate, when we close tickets now the SLA violation email is still coming to the escalation...
View ArticleReports Problems
I've already submitted a request in the Support Web Service Portal but haven't been responded yet...No sure what happens, I sent email to ServiceDeskPlusSupport...
View ArticleRe : new request
Is that you are copying a text/image and pasting it in the description of the New request form?Also let me know the Browser in which this issue happened. Send me the wrapper,log from SDP-home/bin...
View ArticleRe : Agent Install
Is this something like Imaging? If so we do not recommend you to use the imaging method.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Incident template fields - requester view problems
The current design is,when you set just the 'Requester can view' on a field and that would mean the Requester will be able to see that field only after the creation of the Request using the...
View ArticleRe : Reports Problems
I am having issues when running a custom report. I was editing and saving a custom report and now it will not run nor can I delete it. This report worked fine earlier in the week and now it will not...
View ArticleRe : SLA Violation Email after ticket closed
Resolved/Closed status are Completed state of a request. Hence SLA escalation notification should not be sent. Can you send me a screen shot of the request where the SLA escalations are sent after the...
View ArticleRe : Replying to ticket generates new ticket
Put ## around the ID number in the subject line that gets sent to the user. This is what my subject line looks like: Re: Request ID : ##$RequestId##: $Title
View ArticleRe : Replying to ticket generates new ticket
that's exactly what i wrote. except i have brackets and you have a colon. Does it make a difference?
View ArticleRe : Replying to ticket generates new ticket
It looks like you have an extra # in yours.
View ArticleRe : Replying to ticket generates new ticket
No, there's a space. So it reads "ticket: # 9999" after parsing
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