Allowing Technicians to create incidents
Is there any way to allow technicians to create incidents as we'll as work on them? Right now, as technician, it doesn't allow me to create a new incident since I'm not in the Requester's area. Is...
View ArticleRe : Reports Problems
Thank you very much!I did send email to both email addresses but didn't get any response, even without acknowledgement email! I've no idea what happened!The request i submitted in the Web Self-Service...
View ArticleRe : SLA Violation Email after ticket closed
You can email the screen shots to Support@servicedeskplus.com along with this forum link for reference.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Replying to ticket generates new ticket
Can you please try removing the extra # and try using just ##$RequestId## and see if that works.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View Articlecan't update SDP
can't update SDP from 8206 to 8210error log:22.08.2013 17:55:34 [com.adventnet.tools.update.installer.UpdateManager] [INFO] : 22.08.2013 17:55:35 [com.adventnet.tools.update.installer.UpdateManager]...
View ArticleRe : Reports Problems
Apologies,It looks like we have been having few issues with our mail server and you might have not received proper acknowledgements and i was able to track the issue you raised to Ticket Id: 6904781...
View ArticleRe : Allowing Technicians to create incidents
If its about Technician's names not listing on the Requester name selection box,you may turn on a feature "Do you want to show technicians as part of Requesters list, while creating a new request?...
View ArticleRe : Allowing Technicians to create incidents
Hi,Take a look at the SelfService Portal settings area within the Admin section, here you will find the following optionDo you want to show technicians as part of Requesters list, while creating a new...
View ArticleRe : can't update SDP
Is the application up and running. If not refer to the Roll back procedure:http://www.manageengine.com/products/service-desk/upgradefailure.htmlPlease try to take a manual backup using backupdata.bat...
View ArticleRe : can't update SDP
yes, application is up and running, nothing happends with it.trying to make a manual backup:Microsoft Windows [Version 6.1.7601]Copyright (c) 2009 Microsoft Corporation. All rights...
View ArticleRe : can't update SDP
Please go under the installation folder ManageEngine\Servicedesk\filettachments and add a text file and later try taking a backup which should make it work.MaljeevSDP Support - FAQServiceDesk Plus -...
View ArticleRe : Problem on Task Link in notification email
Please send me the screen shot of the Roles assigned to the technician who is getting this issue. Also the permission set for the Roles assigned to him from admin-->rolesAlso remove the $Tasklink...
View ArticleRe : Assets - Servers aren't being scanned for changes
Hi, the servers are 2008 Standard R2
View ArticleRe : Problem deleting request
Hi Maljeev,thanks for your answer. Query worked perfectly.Thanks again
View ArticleGoing to request tab in 8.2.0 Build 8210 using firefox results in server...
Hi,We have recently updated to 8.2.0 Build 8210 but now when I open the request tab (/WOListView.do) in Firefox (23.0.1 Windows 32 bit on Windows 7) it gives me the infamous "HTTP Status 500" this is...
View ArticleRe : WARNING :Site cannot be deleted as it is being used by a module
Site is associated to different modules like Assets,requests,technician,requester,templates,PM tasks and Support groups etc.When trying to delete the Site you will asked to move these set to a...
View ArticleRe : Cannot install ServiceDesk on CentOS 6.2 - error: Problem in...
Have you tried checking the logs from the install? I'm having the same issue here : Extracting Files. This will take few minutes. Please wait...Initialize the pgsqlProblem in Initializing Postgres...
View ArticleRe : REST API GET_REQUEST operation is always returning errors.
Is there any error message received when you give this URL in the Browser?http://<app...
View ArticleRe : Reminder emails don't have link to request in SDP
We have brought this feature SDF-26639 : Reminder email will include link to the corresponding entity (Request, Problem, Change) in our latest 8211 release.You may upgrade to make use of this...
View ArticleRe : Acknowledge E-mail Cc users doesn't work
We have brought this feature in our latest 8211 release.SDF-43514 : Earlier users included in the 'Email Id(s) to Notify' field will be included for Request Acknowledgement, Resolved, Closed...
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