Reply to closed request action not working
Hello. In Self Service Portal Settings, under "When the requester replies through E-mail to the closed requests. Perform the following:" None of the options work. I have enabled "Append the reply as...
View Articlehow to delete all log files
SDP build 80210Log files have grown quite large (over 1.5 million entries) When I select the "delete all" button in the system log viewer in the support tab I get an error part of which is below. How...
View ArticleRe : how to delete all log files
sorry, meant to say build 8210 of SDP enterprise edition
View ArticleRe : PO and Asset Association
Anybody who can help please? I am still waiting for your assistance...
View ArticleRe : Going to request tab in 8.2.0 Build 8210 using firefox results in server...
Hi Neil,Please send me the screen shot of the error message along with Support file from support (generated after this error message)Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Reply to closed request action not working
Is that the requester reply is added as a new request. I am unable to reproduce this issue in 8210 build.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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Service Desk server will not start
Getting the same error other folks seem to be having on startup. Attached ouput of run.bat Please advise
View ArticleRe : Assets - Servers aren't being scanned for changes
We are using version 8208 and have no issues in scanning (Dell) windows 2008 R2 servers. I can only suggest troubleshooting as per the documentation and if that fails, getting Managengine to do a...
View ArticleImporting incidents
We are trying to import incidents from ServiceDesk Plus Professional On-Demand into ServiceDesk Plus Enterprise, but the incident "Staus" is changed to OPEN. When I rexport the data out of SDPE, change...
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Fault with SDP iOS App
Hi everyone, we are testing the ServiceDesk plus App on both iPhones/iPads and Android devices. We experience no issues on the Android devices but do get a problem on iOS devices.When you open a...
View ArticleRe : Service Desk server will not start
Please let me know whether Java home is set in Environmental variable. Please send me startdb.bat and setcommonenv.bat SDP-home/bin folderregards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Does anyone know how to get performace stats of calls into a different...
3 years ago... is it possible now ? :)
View ArticleAutocomplete E-mails id(s) To Notify
Hi, I have a question. When I am going to create a request, there is a box "E-mail Id(s) To Notify" I would like this box will autocomplete with information from directory active. Is this...
View ArticleRe : Service Desk server will not start
Issue is resolved. The SQL configuration was incorrect. Thanks for taking a look.
View ArticleRe : Fault with SDP iOS App
Please recreate this issue and send me the support file from support tab. Let me know the login name used in the app. Regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your...
View ArticleRe : Autocomplete E-mails id(s) To Notify
Email I'd to notify will list the email address which are added in the application. Let me forward your requirement to the development team. Regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help...
View ArticleStop forced backup in SDP ?
HI Team,Please guide how to Stop forced backup in SDP while updating the new build.Current build Version: 8.2.0 Build 8206Updating Version: 8.2 Build 8211SDP Exe 64 bit.DB: MSSQLplz revert RegardsKunal...
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Problem with update 8211
HiOn the test server, I tried to upgrade from version 8208/8210 to 8211. I have a problem as in the screenshot. After a failed attempt to update the application works correctly. Has anyone had a...
View ArticleRe : helpdesk tab of dashboard not showing for site restricted technician
Now i'm start disappointing to use ManageEngine Product. In 2 years they cannot fix the issue.
View ArticleSingle sign on enabled and still getting logon screen
Hi guys,We've enabled single sign on and imported the users from AD however, when we go to the manage engine page, we're still prompted with a login/password. The AD user credentials work fine, so we...
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