Re : Problem with update 8211
Please send me all the updatemanager.log files under SDP-home/server/default/logRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Stop forced backup in SDP ?
Kunal,This is a known issue in the application. Even if the backup is ignored, the backup will still be taken. Use this issue ID 50815 as a reference to this case.Regards,Priya KSDP Support -...
View ArticleRe : Problem with update 8211
Hi ,Yes i am also getting the same result while updating the build from 8206 to 8211.also build is taking too much time to get to update the failure or success status. Regardskunal Malhotra
View ArticleRe : Importing incidents
Please Check whether Status Closed is added under Admin -->Helpdesk Customiser-->Status. I am unable to reproduce this issue in 8211 build of Servicedesk.Regards,Priya KSDP Support -...
View ArticleRe : Single sign on enabled and still getting logon screen
Please send me the Jespa.log from SDP-home/logs folder and SSO configuration from Admin-->Active Directory.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Problem with update 8211
Add the param -DSDBackUp=false in updatemanager.bat under SDP-home/bin folder before upgrading.%JAVA_HOME%\bin\java -Xmx100m %JAVA_OPTS% -Dtier-type=BE -DSDBackUp=false-Djava.library.path=.\lib\native...
View ArticleRe : Single sign on enabled and still getting logon screen
Thanks Priya, I've emailed it through.
View ArticleRe : Single sign on enabled and still getting logon screen
Hello, Even we are facing the same issue, we have enabled Active Directory and PassThrough Authentication. However we are still getting the Login Screen. As mentioned I've attached files for your...
View ArticleRe : Single sign on enabled and still getting logon screen
Try adding Helpdesk to IE intranet Sites
View ArticleRe : Single sign on enabled and still getting logon screen
Junu I have similar problem as above and i cant get single sign on too
View Articleservicedesk server wont start
hi, we have a servicedesk licence and i want to have the application running on a different desktop. so i installed the application, but starting the server hangs on "starting application layer".
View ArticleRe : Single sign on enabled and still getting logon screen
Hi,Rename the domain name mhsu.edu as MHSU under Admin-->Windows Domain scan. Reimport the Users from Admin-->Requesters. Configure the SSO for the Domain name MHSU. Regards,Priya KSDP Support -...
View ArticleRe : servicedesk server wont start
Hi bessen, 1. Stop the application service (Services.msc > Stop 'ManageEngine ServiceDesk Plus' service) 2. Go to [servicedesk]\applications and rename the folder 'extracted' as...
View ArticleRe : how to delete all log files
Hi wayne1234, Since the entries are large in number we may have to delete the error log entries directly from the database. Please let us know the database used with ServiceDesk Plus, I will...
View ArticleTechnician Auto Assign
I've 2 groups, in every group I've got 2 technicians (total: 4)I use business rules to assign a group of technicians when request manually created in service desk.I use auto assign technician to...
View ArticleAcknowledge requester by e-mail when the request is updated
I'm using this setting "Acknowledge requester by e-mail when the request is updated."But every time I change setting of request made from email, the requester gets notified! So after some update, SD...
View ArticleRe : Single sign on enabled and still getting logon screen
Hi Priya, Thanks a lot. It worked. Regards, Saifullah Jeelani
View ArticleRe : Single sign on enabled and still getting logon screen
@ Guest...We where having issue setting up single sign on (After Proper settings has been done as instructed). Finally the issue was as we where using an internal certificate ie was not trusting the...
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