Kunal,
This is a known issue in the application. Even if the backup is ignored, the backup will still be taken. Use this issue ID 50815 as a reference to this case.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
This is a known issue in the application. Even if the backup is ignored, the backup will still be taken. Use this issue ID 50815 as a reference to this case.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice