Re : Mail fetch not working anymore
Please send me the Support file from Support tab so that we can analyze this issue.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Assigning Technician from dropdown
Use this feature Id SDF-52026 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Can't get rid of the title field
May I know the reason for not having the Title field in the New request form. By design a request cannot be created without a title.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleRe : SDP Agent crashes Windows Server Backup
James,We are working on this issue and the same will be fixed in one of our hotfixes. Use this issue Id SD-46524 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : new request
Please elaborate the issue so that I can assist you. Is that you are copying a text/image and pasting it in the description of the New request form?Let me know the build of the application from...
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Menu issue
When we try to open notification menu we see "Notifications + All problems" menu.
View ArticleRe : Requester account issue
You can disable Dynamic user addition option under Admin-->Self Service portal settings. Also disable the option Do you want to process emails received from new email addresses ?Regards,Priya K SDP...
View ArticleRe : Email command templates not Working.
Use this feature Id SDF-52041 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Mail fetch not working anymore
Priya, We have it up. Thanks for the reply, Mike J From: ManageEngine [mailto:noreply@zohodiscussions.com] Sent: Monday, August 19, 2013 2:41 AM To: Justice, Mike Subject: Re:[WatchList] Mail...
View ArticleRe : Assigning Technician from dropdown
Hi Priya, Thanks. I'd just like to clarify that the fix needs to not just "show" the Group and technician in the Select Technician dropdown. The function needs to work such that the Group detail gets...
View ArticleRe : Menu issue
Please send me the screen shot of this page.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleMerging Template with service request
Hi We have created a template in the service catalgue (with tasks) and wish to merge this template with standard service requests. However when we try we recieve an error that this is not possible. Can...
View ArticleUnable to set ticket status to Resolved
Hi, On changing a ticket's status from Open to Resolved and then selecting Update Request, we receive: FAILURE :Exception occurred while performing the operation. This is regardless of the technician...
View ArticleRe : Unable to set ticket status to Resolved
If we follow this process we do not get an error message: ticketresolution tabenter textchange status to: Resolved.Tick Add Work Logenter textSave
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Re : Java PrintScreen issue still there
The java version we use in ServiceDesk Plus is version 1.5.0_11. With regards to the message that you get while copy pasting the image, please acknowledge the message once and then try copy pasting...
View ArticleRe : Upgrade SD+ enterprise to professional
We made this change three weeks ago and there is one BIG gotcha: before applying the Professional license, go to Priority Matrix and check the box "Allow requesters and technicians to override the...
View ArticleRe : Worklog Description does not wrap
We have this same problem. It occurred after we upgraded from build 8022 to 8208. It is REALLY ANNOYING!! So far we are not impressed with most of the interface changes. It seems that efficiency...
View ArticleRe : Merging Template with service request
Hi,You cannot change the template of Service request in the application. Mai I know the Use case for this feature so that I can assist you.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Unable to set ticket status to Resolved
Please recreate the issue were you are unable to add resolution and send me the Support file from support.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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