I have a requester that was having issues with their account. After
running queries it was revealed that there are 4 accounts for this
person. Successfully set the status of each account to
"resigned" which should force a new account creation when a
new email is submitted to our ServiceDesk application but it acts as if
the account still exists.
Decided to set to the status of all the accounts to active to test
but now the accounts will not show up under Admin-Requesters but
according to the queries the accounts are still active.
I was provided a user merge tool to see if this would remedy the
issue, followed the given instructions but was unable to get the tool
to launch. I was wondering if someone could assist me in figuring out
why I can not get the tool to launch?
Existing ticket#: 7217871
Instructions:
Please
take the full backup first before proceeding with this tool
Extract this
zip file under the ServiceDesk directory of the installation it
will automatically place the files where its needed.
It will work
for both MySQL as well as for the MSSQL data base
After
extracting it restart the service.
The tool
will be available under the URL
http://localhost:8080/servlet/DebugServlet
(automatically
it will be email based)
Once you get
the page over there follow the instructions over there.
Thank you for all your time and support!
