Re : Servicedesk+ does not show multiple Monitors in Workstation assets?
We have added this Issue Id in Issue list Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
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Re : Missing 'On Hold' Status Option
Hello Jai, I know what you are referring to and this is different to what I'm describing. Please see the picture below of the 'Status' drop-down field. For several users, this is missing the 'On hold'...
View ArticleRe : Relationships deleting
Hi Waleed, Kindly let me know the build and version of Servicedesk you are using, you can find this information by clicking on the Support Tab. RegardsCharlesSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : Missing 'On Hold' Status Option
Hcnz, Could you please check the role associated to the user have privilege to "Allow Stop Timer". Jai Anand KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Problem starting server
Amatari, The application could not start because the port 80 is occupied by another application. Please either find the application using port 80 and stop it or try using a different port number. To...
View ArticleRe : Constant Windows Security prompts - SSO enabled
Kane, I think it would be better if you could send us the jespa.log found under \Manageengine\ServiceDesk\log to servicedeskplus-support@manageengine.com to investigate the issue. Jai Anand KSDP...
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Backup fail during upgrade from 8217 to 9000.
Hi, we're processing to the upgrade of our servicedesk application. We're facing to the below issue during backup process. the file generation seems to stop after the creation of the data file as...
View ArticleActive Directory Import Field
We are using Active directory import and trying to get the native field of employee ID to populate, the field is present in AD in the Advanced Attributes portion of AD and has been confirmed, I also...
View ArticleDuplicate requesters - Unable To Merge
I have a requester that was having issues with their account. After running queries it was revealed that there are 4 accounts for this person. Successfully set the status of each account to...
View ArticleRe : Backup fail during upgrade from 8217 to 9000.
Jed, I think it is probably backing up one of the bigger tables, as the application have to get the data from the table, save it on a file and append into the compressed file. Hence it might take...
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Re : Unmark service request approver
Hi, Were can i turn off the first stage approver? when i go to the requester "Art van" i cant turn off the "Service Request Approver" Also in the Request catalog there is no stage one approver.
View ArticleRe : Client notifications
Could you please let us know where exactly you see this field called "notification address"? Could you please send us some screen shots for better understanding of the issue. Maljeev SDP Support - FAQ...
View ArticleRe : Unmark service request approver
If Art Van is marked as Department Head in a Department then Service Request Approver will be checked. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your...
View ArticleRe : Duplicate requesters - Unable To Merge
Please check whether you have placed the files in the ZIP on the locations given below:...
View ArticleRe : [SOLUTION FOUND] Can't install with external Postgres DB
Please go to [ServiceDesk Plus Home]\server\default\conf and edit the nms-service.xml file. Set the startdbserver value as false , as highlighted below. Now go ahead and update the changeDBServer.bat...
View ArticleRe : Problem adding Cost Center in IE
Hi, We acknowledge it to be an issue in the software, the issue id assigned is SD-59121. It will be fixed in one of the future hot fix. RegardsCharlesSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Upgrading ServiceDesk plus from 8.2 to 9 Fails
Hi, Sorry for the delay in getting back to you. I request you to kindly send us an email to support@servicedeskplus.com with your direct contact number, I will call you to discuss about the issue in...
View Article'Last Update Time' not updating on requester/technician as expected
Hi We are running Service Desk Plus v9 build 9040. The 'Last Update Time' field is not updating reliably, especially when emailing updates from outside of Service desk To update a requester on an...
View ArticleDelays when
Is anyone else experiencing delays when ServiceDesk triggers a notification event? For example when a ticket is updated and a notification is sent to a user ServiceDesk will hang for 20-30 seconds....
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